Parimatch Casino IN - Player's request for account self-exclusion has been ignored.

I have contacted Their messaging platform and emailed them on support@parimatch.in for Performing Self-exclusion but they are not helping me.

Over the past few days, I have diligently attempted to reach out to parimatch via both the messaging platform and email support at to request the implementation of self-exclusion measures on my account with User ID 851907127. Regrettably, I have not received any response or acknowledgment thus far, leaving me in a state of concern.

Not getting any response. Please help

Dear rahul72parihar, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the self-exclusion requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika

Dear rahul72parihar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.