Parimatch Casino IN - Player's deposits are not credited.

Player id 928754058

I deposited 13000 on 31st of Oct and 15000 on 01 of Nov 2024 both the amounts got successfully transferred to the merchant account but same was not credited to my parimatch account on contacting the pari match support they told me to wait for 5-7 days it will get refunded then they asked me again wait for 5 days and at last they told me contact ur bank we have not received the amount.On contacting my bank they requested the charge back but same was declined that the goods/service is provided...and I provided same proof to parimatch...but despite this fact the Parimatch is still denying that the amount was not received by them. It is totally frustrating fro their part my bank has clearly stated that the amount was successfully transferred to merchant Bank...i request Casino guru to take necessary steps

Screenshot shots are annexed

Dear sfimoazim25,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your uncredited deposits at Parimatch.

To better understand and assist with your case, could you clarify the following:

• Were both deposits made using the same payment method?
• Have you received any official written communication from Parimatch explaining why the funds were not credited to your account?
• Could you provide the exact responses from your payment provider regarding the chargeback denial and proof that the funds were transferred to the merchant?

Your cooperation is crucial for us to proceed with your case. Without clear information, it’s challenging to determine the next steps or advocate effectively on your behalf. If you haven’t already, please forward all relevant communication, including the payment receipts, to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Yes both the transactions were made through UPI(phonepe)

Whenever I got in touch with the Parimatch they told me first for 15 days u will receive refund on this date and eventually they told me that they have not received the amount.and asked me to contact bank 

And I have contacted bank on numerous occasions but they r not telling me same thing that we requested the charge back the merchant/parimatch is doing fraud with uh...They also told me if they have not received the. Amount should have got refunded to uh within seven days

Hi sfimoazim25,

I’m sorry to hear that there hasn’t been any progress since the end of October. To help us move forward, could you please provide a copy of your bank statement highlighting the deposits in question? The statement should cover the period from the date of the deposits until now, clearly showing that the funds left your account and have not been refunded.

Additionally, I’d like to advise against initiating a chargeback at this stage. While it might seem like a quick solution, chargebacks can cause complications, not just with this casino but potentially with other online casinos as well. Many casinos have policies that flag accounts involved in chargebacks, which could lead to account closures or restrictions in the future.

Let’s try to resolve this matter amicably, and I’ll do my best to assist you in reaching a fair resolution.

Thank you for your cooperation.

I am unable to send pdf here so I will send it on ur email id petronela.k@casino.guru find the attachment there with both screenshot marked and pdf format

Thank you very much, sfimoazim25, for providing all the necessary information. I will now transfer your complaint to my colleague, Mirka (miroslava.d@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

I wish u help me in best possible way @ casinoguru waiting

Dear sfimoazim25,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Parimatch Casino IN representative to join this conversation.

Dear Parimatch Casino IN,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

I am there VIP customer and they have kept me for waiting for refund for morethan 40 days still I haven't received it what would be they doing with their other customers

They won't respond because they know they r doing fraud with their customers in the name of deposit.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Mirka ask them to respond because of the complaint stands unresolved they will get the hand to cheat the other people's easily now almost 50 days have passed still I haven't received the refund it is frustating

Dear sfimoazim25,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka