Parimatch Casino IN - Player's deposit has not been credited.

I deposit a money 850 via upi on 8 aug 2024 . My deposit not credit in parimatch account. I contact so many times still they not adding my fund now they not replying my email or chat they scam my 850₹ please help me.

Dear Ayky2129, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Payment is successful they not credit my deposit.

Have you contacted UPI to investigate if the transaction was successful and if it reached the recipient? Do you have any documents, chat transcripts or emails from your communication with the payment provider?

Dear Ayky2129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I contacted he said transaction is successful from our end.

To be able to continue with the investigation, we need the following:

• deposit payslip
• bank statement starting from the date you deposited to the casino up to today
• screenshot of the transaction history from your casino profile
• communication with your payment provider
• communication with the casino customer support

Please send me these documents to veronika.l@casino.guru. Thank you for your patience and cooperation.

Ok

Have you sent me the requested documents yet? I have not received anything from you. Thank you for your cooperation.

Dear Ayky2129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.