HomeComplaintsParimatch Casino IN - Player’s deposit has not been confirmed.

Parimatch Casino IN - Player’s deposit has not been confirmed.

Amount: 6,500 INR

Parimatch Casino IN
Safety Index:Low
Submitted: 14 Jul 2024
Case opened Current status

Waiting for casino to reply

1d 18h 0m 36s

Case summary

5 days ago

The player from India had deposited 6500 INR via UPI QR code, but the payment had not been confirmed by the casino. Despite multiple follow-ups with customer support, the issue remained unresolved since July 13-14, 2024. We extended the investigation timeline to allow for further communication between the player and the casino regarding the transaction, but ultimately, the complaint was rejected due to a lack of confirmation from the player regarding the resolution.

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3 months ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 months ago

Dear Rahulop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas


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3 months ago

Pls ask parimatch casino to investigate this with payment provider

How can I contact to payment provider

Casino have to be connect with payment provider

Are u understand?

Take answer from casino

Help me

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3 months ago

I fully understand your frustration, Rahulop. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 25 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

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3 months ago

Why r u done this long time


I already attached all details of transaction

Just some days work only

Just take answer from parimatch and given all details of transaction and I also tell my gateway which on I do transaction

Just do the share details with gateway manager and ask reply they will receive or not my funds

If they received my deposit and just add it in my account

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3 months ago

@tomas

Can u take reply from parimatch casino


Their team expert find my deposit but they didn't credited in my account till now filefile

Kindly chk this

Their expert already got my deposit but they didn't credited it in my account till now pls help

When I go to chat support they didn't give any valid reply of this complaint pls help

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3 months ago

Thanks for the update.

Could you please share a recent screenshot of your deposit history with the transaction in question visible as it appears in your player's profile?

When exactly was your casino ticket resolved?

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3 months ago

My complaint ticket is already resolved but they didn't refund in my bal in my account nor didn't credit deposit in my account pls help

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3 months ago

Chk this

Kindly look into this matter

It's serious

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3 months ago

Pls chk this 1 morefilefile

They didn't reply on email till now pls help

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3 months ago

I did complaint for refund and deposit in my account also pls help

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3 months ago

@tomas pls reply

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3 months ago

Dear Rahulop,

Since the status of your deposit of 6500 INR is 'declined' I would recommend you contact your payment provider. If the money got lost during the transaction, it will take some time before it’ll be credited back to your bank account.

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3 months ago

Are u mad mr Tomas ?


Why r u not understand this that payment provider onboard on parimatch casino casino by parimatch casino not me.


User will do transaction by payment merchants.


If any payment transaction is failed or money deducted from user's bank account parimatch casino have to contact payment provider which they on board.


I m already complaint about this in parimatch it's completely successfully but didn't credited my amount in my account.


Why r u not take reply from parimatch casino?


How can I contact payment provider ?

There is no information written about payment provider on payment page.


I have no information about the payment provider how can I contact him ?


Can u ask the parimatch casino about payment provider contact number ya anything else and give me so that I do contact him for my refund or confirmation of my transaction.

Give me payment provider manager information like mail support or any thinh elaso for contact him

I will do contact


Why is parimatch casino not contact the payment provider for confirmation of my transaction?


Payment provider onboarding by parimatch casino not me

Are u understand?

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3 months ago

I am sorry for not replying sooner.

If you used a bank transfer, the payment provider in question would be your bank.

Kindly contact your bank and inquire about the transaction. Check your bank account for any returning amount corresponding to the deposit amount and let me know about the result.

Edited by a Casino Guru admin
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3 months ago

I m already confirmed from my bank

Their is no pending amount to credit in my account

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3 months ago

Parimatch executive solved my problem but didn't credited my amount in my account nor refund my amount in my bank account


Till now I have done 3 complaint about my deposit

And all 3 are resolved but didn't received refund not amount in my account


Pls help


I m showing u my latest complaint but didn't credited my amount in my account pls help it's more than 24 days gone till now I didn't get any proper reply on email from parimatch financial department pls help


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2 months ago

Thanks for the reply.

Please provide me with a communication between your bank and you regarding the transaction. My email is tomas@casino.guru

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2 months ago

Dear Rahulop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

I already contacted my bank and tell all the issue they will send me confirmation of that transaction in wiitten in email id

When I receive I will send here also

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2 months ago

Please keep me informed about any further developments.

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1 month ago

Dear Rahulop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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1 month ago

We’ve reopened this complaint at the request of Rahulop. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Rahulop,

Could you please clarify whether you need further assistance?

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3 weeks ago

Hlo mr tomas,


I already given confirmation email id my transaction from bank given here and also given to parimatch financial department to find me deposit


Till.now I haven't received any refund from parimatch

If u need statement from my side of my bank will given u,


Kindly reach out to parimatch casino to find my deposit with payment provider


Ask every question



I m uploaded a new screenshot from parimatch chat here

I got this answer from parimatch

They are saying I have to contact my bank


Why am I contact my bank ? why?

Parimatch saying. They didn't received money from provider

Provider didn't issued refund till now

How can this money received to me ?

Provider onboards by parimatch casino not bank


I paid money to showing qr code the transaction is successfully from my side

I given u all the proof of my success transaction, now parimatch have to enquire in this with payment provider

They request a bank statement ya merchant transaction statement from payment provider


Payment provider didn't issue refund till now

How can this money received to me


There is no pending amount in my account I already confirmed with bank

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3 weeks ago

Dear Rahulop,

Please send me your bank statement showing the transaction hasn't been returned to you.

My email is tomas@casino.guru

I'll await your reply.

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2 weeks ago

Dear mr tomas


Chk ur mail I have sent u a mail

In this mail u have received a full statement from date of transaction to till now


Pls chk and contact parimatch

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2 weeks ago

Thank you very much, Rahulop, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Parimatch Casino IN to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Edited by a Casino Guru admin
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2 weeks ago

Hello Rahulop,

I'm Michal and I have taken over your complaint. I have reviewed your case and it looks like there might be some issue with this particular payment method. There were some complaints raised about transaction issues using the same payment method as you did quite recently. I will contact the casino to shed more light on this matter.

We would like to invite Parimatch Casino IN to join the conversation.


Dear Parimatch Casino IN,

Could you kindly provide insight into the issue causing the player's deposit not to reflect in their casino account? Has an investigation with the payment provider been initiated, and if so, are there any updates you can share? If there is any information that cannot be disclosed publicly, please feel free to forward it to me directly at michal.k@casino.guru

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2 weeks ago

I complaint many time on parimatch but resolved but didn't issue refund neither credit deposit in my account

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1 week ago

Dear Rahulop,

I hope this message finds you well. I wanted to let you know that I am in communication with the Parimatch team separately. Have you received the funds in the meantime?

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1 week ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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5 days ago

Till now I haven't received my money in my parimatch account




I m attaching a screenshot of my account pls chk and help pls

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5 days ago

Dear Rahulop,

Thank you for the update. I have been informed by the casino team that they are investigating the matter.


Dear Parimatch Casino Team,

I eagerly await your clarification regarding the situation.

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4 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Parimatch Casino IN has 1d 18h 0m 36s to reply

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