Parimatch Casino IN - Player’s deposit has not been confirmed.

Dear Rahulop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Pls ask parimatch casino to investigate this with payment provider

How can I contact to payment provider

Casino have to be connect with payment provider

Are u understand?

Take answer from casino

Help me

I fully understand your frustration, Rahulop. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 25 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Why r u done this long time

I already attached all details of transaction

Just some days work only

Just take answer from parimatch and given all details of transaction and I also tell my gateway which on I do transaction

Just do the share details with gateway manager and ask reply they will receive or not my funds

If they received my deposit and just add it in my account

@tomas

Can u take reply from parimatch casino

Their team expert find my deposit but they didn't credited in my account till now

Kindly chk this

Their expert already got my deposit but they didn't credited it in my account till now pls help

When I go to chat support they didn't give any valid reply of this complaint pls help

Thanks for the update.

Could you please share a recent screenshot of your deposit history with the transaction in question visible as it appears in your player's profile?

When exactly was your casino ticket resolved?

My complaint ticket is already resolved but they didn't refund in my bal in my account nor didn't credit deposit in my account pls help

Chk this

Kindly look into this matter

It's serious

Pls chk this 1 more

They didn't reply on email till now pls help

I did complaint for refund and deposit in my account also pls help

@tomas pls reply

Dear Rahulop,

Since the status of your deposit of 6500 INR is 'declined' I would recommend you contact your payment provider. If the money got lost during the transaction, it will take some time before it’ll be credited back to your bank account.

Are u mad mr Tomas ?

Why r u not understand this that payment provider onboard on parimatch casino casino by parimatch casino not me.

User will do transaction by payment merchants.

If any payment transaction is failed or money deducted from user's bank account parimatch casino have to contact payment provider which they on board.

I m already complaint about this in parimatch it's completely successfully but didn't credited my amount in my account.

Why r u not take reply from parimatch casino?

How can I contact payment provider ?

There is no information written about payment provider on payment page.

I have no information about the payment provider how can I contact him ?

Can u ask the parimatch casino about payment provider contact number ya anything else and give me so that I do contact him for my refund or confirmation of my transaction.

Give me payment provider manager information like mail support or any thinh elaso for contact him

I will do contact

Why is parimatch casino not contact the payment provider for confirmation of my transaction?

Payment provider onboarding by parimatch casino not me

Are u understand?

I am sorry for not replying sooner.

If you used a bank transfer, the payment provider in question would be your bank.

Kindly contact your bank and inquire about the transaction. Check your bank account for any returning amount corresponding to the deposit amount and let me know about the result.

I m already confirmed from my bank

Their is no pending amount to credit in my account

Parimatch executive solved my problem but didn't credited my amount in my account nor refund my amount in my bank account

Till now I have done 3 complaint about my deposit

And all 3 are resolved but didn't received refund not amount in my account

Pls help

I m showing u my latest complaint but didn't credited my amount in my account pls help it's more than 24 days gone till now I didn't get any proper reply on email from parimatch financial department pls help

Thanks for the reply.

Please provide me with a communication between your bank and you regarding the transaction. My email is tomas@casino.guru

Dear Rahulop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already contacted my bank and tell all the issue they will send me confirmation of that transaction in wiitten in email id

When I receive I will send here also

Please keep me informed about any further developments.

Dear Rahulop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

We’ve reopened this complaint at the request of Rahulop. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Rahulop,

Could you please clarify whether you need further assistance?

Hlo mr tomas,

I already given confirmation email id my transaction from bank given here and also given to parimatch financial department to find me deposit

Till.now I haven't received any refund from parimatch

If u need statement from my side of my bank will given u,

Kindly reach out to parimatch casino to find my deposit with payment provider

Ask every question

I m uploaded a new screenshot from parimatch chat here

I got this answer from parimatch

They are saying I have to contact my bank

Why am I contact my bank ? why?

Parimatch saying. They didn't received money from provider

Provider didn't issued refund till now

How can this money received to me ?

Provider onboards by parimatch casino not bank

I paid money to showing qr code the transaction is successfully from my side

I given u all the proof of my success transaction, now parimatch have to enquire in this with payment provider

They request a bank statement ya merchant transaction statement from payment provider

Payment provider didn't issue refund till now

How can this money received to me

There is no pending amount in my account I already confirmed with bank

Dear Rahulop,

Please send me your bank statement showing the transaction hasn't been returned to you.

My email is tomas@casino.guru

I'll await your reply.

Dear mr tomas

Chk ur mail I have sent u a mail

In this mail u have received a full statement from date of transaction to till now

Pls chk and contact parimatch

Thank you very much, Rahulop, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Parimatch Casino IN to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello Rahulop,

I'm Michal and I have taken over your complaint. I have reviewed your case and it looks like there might be some issue with this particular payment method. There were some complaints raised about transaction issues using the same payment method as you did quite recently. I will contact the casino to shed more light on this matter.

We would like to invite Parimatch Casino IN to join the conversation.

Dear Parimatch Casino IN,

Could you kindly provide insight into the issue causing the player's deposit not to reflect in their casino account? Has an investigation with the payment provider been initiated, and if so, are there any updates you can share? If there is any information that cannot be disclosed publicly, please feel free to forward it to me directly at michal.k@casino.guru

I complaint many time on parimatch but resolved but didn't issue refund neither credit deposit in my account

Dear Rahulop,

I hope this message finds you well. I wanted to let you know that I am in communication with the Parimatch team separately. Have you received the funds in the meantime?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Till now I haven't received my money in my parimatch account

I m attaching a screenshot of my account pls chk and help pls

Dear Rahulop,

Thank you for the update. I have been informed by the casino team that they are investigating the matter.

Dear Parimatch Casino Team,

I eagerly await your clarification regarding the situation.

Dear parimatch casino

I give u one suggestion pls take it seriously

Contact this payment gateway manager to reach out my deposit

I m 100% sure that my payment successfully paid and receiver also received

See the statement of 13-15 july and u check it 100%

Dear Rahulop,

I have contacted the casino representative as we previously discussed, in hopes of obtaining the necessary information. They indicated that your payment was not received on their end; however, I did not receive a satisfactory explanation regarding the circumstances surrounding this issue. Regrettably, despite my continued inquiries, I have not obtained any adequate clarification on the matter. While I recognize that the casino team does not directly manage payments and that any unprocessed payments should be addressed with your bank or payment provider, it is essential for the casino to provide reliable payment methods for its players and to actively engage in resolving any issues with the payment provider. Unfortunately, this has not been the case. We have received numerous complaints concerning deposits that have not been credited to players' Parimatch accounts, suggesting that this issue persists. Although we acknowledge that no system can be entirely flawless, I have attempted to convey our expectation that the casino team should take a more proactive approach in addressing such concerns. Unfortunately, there has been little to no progress in this regard. I fear that without cooperation from their side, there is limited potential for resolution. Since the casino operates without a valid license in your region at the moment and doesn't refer to any ADR service, there is no gaming authority to turn to. The Casino previously held a license issued by Curaçao Interactive Licensing (CIL) Authority; however, due to recent modifications in the licensing regulations in Curaçao, we were unable to verify the current status of this license, and therefore, we cannot ascertain whether the casino remains licensed, thus we list the casino as unlicensed at the moment. Based on our findings CIL no longer handles player complaints, but you can still try to contact the authority (you can find more information on how to do that here: Licensing Authority – Curaçao Interactive Licensing | Casino Guru. Maybe they will be able to help. Please let me know how they responded at michal.k@casino.guru if you do so.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru 

We’ve reopened this complaint at the request of Parimatch Casino IN. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear both, this is failed due to no funds received, and we advised the user to contact the bank. Last contact from this client was 5 month ago, no new activities in his account since then.

Dear Rahulop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. The player was advised to try to sort out the issue with their bank; as previously mentioned by the casino team, the deposits have not reached them at all.

The player can reopen this complaint at any time if any developments occur, and it will be in our capability to help.