Parimatch Casino IN - Player's deposit has been delayed.

Hey I deposited on 4th sep 2024 via paytm method which is the automatic method in which u have to only give ur pin and money gets deducted but this time I didn't receive the amount and when I contacted their customer executive they told me wait for 1 days then again they said me to wait for 5-7 days they kept me saying this until 19-09-24 and finally they said we have not received ur payment contact ur bank i contacted my bank but they told me we have successfully credited it to the merchant account. They r doing fraud with uh when I requested same then they said we have refunded the amount of they have refunded why r they not provided with utr no. So that I can get it confirmed with my bank

Kindly help me solve the issue plz

Dear sfimoazim25, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

Since you have already contacted your bank, please send me the communication between you and your bank, the screenshot showing your deposit made to the casino and a screenshot of your transaction history in your casino profile showing the lost deposit.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards, 

Veronika

Dear sfimoazim25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.