Parimatch Casino IN - Player's account has been blocked.

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This is my ID. Parimatch blocked my account because i'm winning. I've never done any suspicious activity you can also check my bet history now they have blocked my account saying that i have done some suspicious activity. when i ask them what i have done. They are replying below message repeatedly but not giving explanation. please help me get my account unblocked. it has complete verification,

Dear customer, our profile department specialists have verified this activity and unfortunately, we are no longer able to provide you with the details. We regret to inform you that your account has been blocked.

Dear yeshwanth111,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Good day to you!

1) I've been using Parimatch since 4 years completely verified with national id card and my account is blocked day before yesterday i.e 18th May, 2024

2) I came to know that my account is blocked because when I go to deposit page. I got this error saying "Unfortunately, you account does not allow you to make a deposit, please contact support for more information"

3) I've played Virtual sports, sports, slots everything

4) I've not used any bonus

They have blocked me because I've won some good amount of money. When I ask what suspicion things I've done in my account, they are not replying and closing the chat immediately without any answer. Please allow me to deposit again because I have not done anything wrong.

Thanks for the explanation.

Could you please explain what the dispute amount INR3560 refers to in this situation?

Could you please share what the error looks like, with the website link visible?

Dear yeshwanth111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.