Paramax9 Casino - Player's winnings were confiscated.

I won $4000+ and was denied with the reason that I was supposedly altering the flow of the system that was triggered at their end with suspicion betting that all they say and don't go jnto details how and what proof is there of what I'm being alleged of wrongdoing

Dear Indulgersoldier,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me the link or a screenshot of it.

Could you please specify which games you played?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Accumulated winnings only from deposit money and no bonus money at all. Played the 1 game only which is Jump for richness. I have also made withdrawal from this site and it's from referral bonus which are $50 once you accumulated the $5 to that amount. But my deposit was just my money used to get the $4000

Thank you very much, Indulgersoldier, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Indulgersoldier,

I'm Michal, and I have taken over your complaint. I have reviewed this case and I regret to inform you that our ability to assist you will be quite limited. We have received multiple complaints in the past from Australian players regarding several questionable casinos operating without an official license. These casinos have accused the players of breaching rules but without real evidence. Additionally, the casino support has been unhelpful, just like in your situation. Unfortunately, it is uncertain whether we will be able to successfully resolve your complaint. Nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite Paramax9 Casino to join the conversation.

Dear Paramax9 Casino,

Can you please provide more information along with supporting evidence on how the player allegedly breached the rules?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Indulgersoldier,

I have repeatedly tried to contact the casino but have not received any meaningful response from their team. Without their cooperation, there isn't much that can be achieved. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark your complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue, but the decrease in the casino's rating caused by unresolved complaints could prompt a change in their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

To avoid similar situations in the future, I recommend choosing casinos based on their reviews and ratings and steering away from these casinos as they seem to belong to the same company.

I am sorry we couldn't be of more help this time.

Best regards,

Michal

Casino Guru