The player from Ireland was confronting a delay with their withdrawal request, some of which had been pending for 60 days. The player had already completed the necessary verifications at the casino. The player had one successful withdrawal out of four in the past two months and had communicated with the casino's support two weeks prior. After the involvement of the complaints team and a representative from Paradise 8 Casino, all pending payments were completed. The player had confirmed the resolution of the issue.
Paradise 8 Casino - Player's withdrawal has been delayed.
Amount: €1,029
Paradise 8 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Paradise 8 Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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12 months ago
Withdrawals are pending, some of them 60 days already.
Verified at the casino , and they are ordered after deposit
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12 months ago
Dear IrelandPlayer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
When was the last time you communicated with customer support regarding your delayed payment?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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11 months ago
they completed one withdrawal out of four in two months, wrote to support two weeks ago (they didn’t answer anything specific about the timing of withdrawal), played without bonuses after deposit
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11 months ago
Thank you very much, IrelandPlayer, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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11 months ago
Dear IrelandPlayer,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Paradise 8 Casino representative to join this conversation.
Dear Paradise 8 Casino,
Could you please provide more information about this case?
Thank you in advance,
Mirka
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11 months ago
Hi , all payments were completed two days ago. thanks to the casino rep and casino.guru team for assistance , this complaint is resolved completely.
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11 months ago
Dear IrelandPlayer,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Mirka
Casino.Guru
