Paradise 8 Casino - Player’s bonus has been activated automatically without her consent.

I decided to make a first time deposit and sent approximately $42 via Bitcoin. When making the deposit, it asked if I wanted to choose a bonus. I didn’t and I made sure I did not click on any bonuses but when my deposit posted, it was for approximately $160 — clearly they added a bonus to my deposit despite me not choosing one. I contacted live help and they gave me instructions to remove the bonus - except, the options they told me to look for, didn’t exist. I contacted them multiple times and each time they gave me the same instructions and indicated it wouldn’t be a problem to remove the bonus. Eventually when I attempted to reach someone via live help, they ignored me. I attempted to reach someone via email, and was told something completely opposite: they said they didn’t have the ability to remove the bonuses… their terms and conditions indicate they are able to so I inquired again; this time they gave me yet another excuse. Each time I contacted them, I asked them to remove the bonus and some of the time they said they would but nobody ever did. I was even told I would forfeit my deposit if they removed it… In the terms and conditions it said bonuses drop off after thirty days if there is no activity so I stayed away for thirty days. I finally logged in tonight and my money is completely gone. Nobody will respond to me via live help.

I took my time and read their entire terms and conditions and never did it say anything about losing my deposit completely. I didn’t even get to spend a penny of it myself! These people are liars and thieves! I plan on bad mouthing them every chance I get so people stop wasting their money on a bunch of dishonest jerks!

Dear Elizabeth,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please advise if you have tried to communicate with casino the option of opting out from any promotional offers prior to starting playing? Have you redeemed or obtained any promotional offers from this casino in the past? Could you please forward any relevant communication to petronela.k@casino.guru?

Thank you in advance for your reply. Looking forward to hearing from you.

Best regards,

Petronela

Dear Elizabeth,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.