The player from Austria is criticizing the mandatory deposit wagering for real money. After a closer examination, we ended up rejecting this complaint as unjustified.
PalmSlots Casino - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.
Amount: €250
PalmSlots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Casino refused my withdrawal because the rollover is allegedly insufficient! I deposited more than I requested the withdrawal! And I didn't use a bonus!
But refusing to pay out is also a way of taking money from a gambling addict!!! Apart from that, the casino operates illegally on the Austrian market!
Profit and illegal behavior before player protection!!!
Automatic translation:
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1 year ago
Dear Ares1981,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):
"6.10. NewEra BV reserves the right to reject the withdrawal or apply an administrative fee of up to 8%, in case the deposit amount is not rolled over at least 10 times (sports wagers on odds less than 1.5 or casino wagers with minimum/no risk will not count for the rollover)."
It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.
Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All serious and licensed casinos have to comply with and follow these policies.
However, if you mention the gambling problem in this thread, allow me to ask you if you informed the casino about the issue directly.
Any relevant communication could be sent to petronela.k@casino.guru.
Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
The casino has no player protection! Casino does not have a license for Austria and therefore operates illegal gambling! The coal was lost because the payment was rejected! It's annoying now, but not a problem in my case, since I only gamble away what I can afford! The casino is welcome to keep the money! I'm sure they need the money more than I do! However, I expect that I will keep the casino up to date and withdraw from countries where they operate illegal gambling (Austria in my case)! A casino that violates the law is a corrupt casino!
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1 year ago
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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