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Casino refused my withdrawal because the rollover is allegedly insufficient! I deposited more than I requested the withdrawal! And I didn't use a bonus!

But refusing to pay out is also a way of taking money from a gambling addict!!! Apart from that, the casino operates illegally on the Austrian market!

Profit and illegal behavior before player protection!!!

Casino verweigert meiner Auszahlung weil angeblich der Rollover unzureichend ist! Ich habe mehr einbezahlt als ich die Auszahlung beantragt habe! Und ich habe keinen Bonus verwendet!

Aber die Auszahlungen zu verweigern ist auch eine Möglichkeit einem Spielsüchtigen das Geld abzunehmen!!! Mal davon abgesehen agiert das Casino illegal am Österreichischen Markt!

Profit und gesetzeswidriges Verhalten vor Spielerschutz!!!

Dear Ares1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

"6.10. NewEra BV reserves the right to reject the withdrawal or apply an administrative fee of up to 8%, in case the deposit amount is not rolled over at least 10 times (sports wagers on odds less than 1.5 or casino wagers with minimum/no risk will not count for the rollover)."

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All serious and licensed casinos have to comply with and follow these policies.

However, if you mention the gambling problem in this thread, allow me to ask you if you informed the casino about the issue directly.

Any relevant communication could be sent to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

The casino has no player protection! Casino does not have a license for Austria and therefore operates illegal gambling! The coal was lost because the payment was rejected! It's annoying now, but not a problem in my case, since I only gamble away what I can afford! The casino is welcome to keep the money! I'm sure they need the money more than I do! However, I expect that I will keep the casino up to date and withdraw from countries where they operate illegal gambling (Austria in my case)! A casino that violates the law is a corrupt casino!

Das Casino verfügt über keinen Spielerschutz! Casino verfügt über kein Lizenz für Österreich und betreibt daher illegales Glücksspiel! Die Kohle wurde verspielt da die Auszahlung abgelehnt wurde! Ist jetzt zwar ärgerlich, aber in meinem Fall kein Problem, da ich nur das verspiele was ich mir leisten kann! Das Casino kann sich die Kohle gerne behalten! Die haben das Geld sicher nötiger als ich! Ich erwarte mir aber, dass ich das Casino an gesetzte hält und sich aus Ländern in denen sie illegales Glückspiel betreiben zurückzuziehen(in meinem Fall Österreich)! Ein Casino das Gesetze missachtet istbein korruptes Casino!

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules. 

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.