PalmSlots Casino - Player's account has been improperly reopened.

Hi there ,

I emailed Palm slots on June 6th requesting an account closure due to my gambling addiction. I had to send 4 more emails for them to answer me. Once answered they asked why I wanted to close my account . I stated once again I had gambling problems and wanted my account closed. On June 13th they emailed and asked for my drivers licence , proof of address and credit card information in order to close my account. I didn’t understand why they needed this information I have never been asked for this information to close an account. I refused to give it to them because I didn’t understand why I needed to provide this information to simply close an account. After sending 8 more emails asking why they needed this information with no response I unfortunately continued to gamble because of my addiction. I then sent them all the documents they needed to close my account on June 29th . They then emailed me saying information was missing on July 1st . Nothing was missing I submitted everything they asked for and resubmitted again. Finally after a month of trying to close my account it was finally closed. But they reopened it after telling them I was addicted to gambling and I deposited $450 . I have sent them 9 emails since Aug 6th with no response and contacted support with no help. I just want my account closed so I do not continue to gamble this is unfair .

Hello Mich003,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PalmSlots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward your initial self-exclusion to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Please note that some casino require verification before the exclusion can be made so they will have your data in case you would try to create a new account.

Looking forward to your answer.

Regards,

Nick

I sent an email with the information you asked for

They have placed my account on a break in play without any form of communication. I am unsure if it is permanently closed.

Hello Mich003,

When did the casino close your account? Did you try to reopen it since?

Hi Nick ,

I tried logging in yesterday when I logged in it said player in active break in play. I did not attempt to reopen my account. My concern is it will just be reopen again in a month

Hello Mich003,

In this case I would suggest to close the complaint for now as resolved as your account is now blocked. If your account would get reopened by the casino, please contact me on nikolas.b@casino.guru and we will reopen the complaint.

Would that be ok?

Regards,

Nick

Hi Nick that’s fine thank you

Dear Mich003,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru