mich003's reviews

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4 months ago
I’ve sent over a dozen emails with no response from customer service. You can’t even access the 24/7 chat. Every time I try to click the support chat button nothing happens. Bonuses sometimes are not credited to your account after deposit. No responsible gambling options. There policy is to contact via email for responsible gambling tools. THEY DO NOT RESPOND
  • Good game selection
  • Bad support
1 year ago
Terrible Casino. Takes way too long to verify and I was denied my withdrawal because of over betting on a bonus. That information should be stated very clearly when accepting the bonus. I should not have to scroll down to the bottom on the home page to find the very small fine print of the bonus policy. I will not be wasting my at this casino again.


I uploaded my documents 3 days ago and I’m still not approved they are pending
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  • Long verification time
  • Bonus rules and policies should be stated clearly when adding them to a deposit.
Arlekin Casino
1 year ago
Hello Mich003!

We apologize for the inconvenience caused. Our payment officers acted strictly according to our Terms & Conditions, which state that max bet while playing with a bonus has to be 5 EUR or equivalent in another currency. I'm sorry to hear that your experience at our casino was clouded by this situation.

Our casino treats KYC verification seriously, and you were requested to provide the standard set of documents to prove your identity and your payment methods. As soon as all the requested information is provided, the verification process will be completed.

Regards,
Arlekin Casino.
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