Palms Bet Casino - Player's account is blocked due to payment issues.

So, about this casino, I'm simply at a loss for words. They locked my account because I made a payment through ePay via an ATM. I sent them a screenshot as proof that I paid from my card through an ATM. Later on, they started to become cantankerous about the 14th zero in 2024. I had given a code to a friend who paid via ePay, and now because of this, they've locked my account for a month. This makes no sense at all, considering I've sent them every kind of picture, screenshot, and information they requested.

Dear nachkoatanasov7777,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Has your payment been verified, checked, and approved by the casino?

Could you please specify the subject of your quarrel with the casino? Do I understand correctly that you have a friend who plays in the same casino and uses the same payment method as you? Did he use a card belonging to his name, or did he use your card? What kind of code did you give to your friend?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No, the payment is not improved and I have never deposited with foreign cards only once 1 time I told a code to a friend to pay through epay and I have always made deposits through Bplay ATM with my esypay card they just did not legally lock my account

Could you please send me all the communication between you and the casino that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.

Thank you for providing me with the screenshots of your chats with customer support. The casino states you made several deposits with a payment method that is not registered in your name. Could you please confirm this information?

Dear nachkoatanasov7777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.