HomeComplaintsPalms Bet Casino - Player’s account has been blocked.

Palms Bet Casino - Player’s account has been blocked.

Amount: 18,000 лв

Palms Bet Casino
Safety Index:High
Submitted: 06 Aug 2021 | Case closed : 23 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United Kingdom had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Imam zakluchen akaynt pratih vs dokomenti no nqmam otgovor mojebi zbog symata li nemi otgovarqt😃😃


I have a locked account, I sent all the documents, but I don't have an answer.

Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago

Dear Mariya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Do I understand correctly that your permanent residency is in the United Kingdom, but your nationality is Bulgarian? Have you deposited any funds into your casino account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

 

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3 years ago

Dear Mariya,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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