The player from United Kingdom had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Imam zakluchen akaynt pratih vs dokomenti no nqmam otgovor mojebi zbog symata li nemi otgovarqt😃😃
I have a locked account, I sent all the documents, but I don't have an answer.
Dear Mariya,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Do I understand correctly that your permanent residency is in the United Kingdom, but your nationality is Bulgarian? Have you deposited any funds into your casino account?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela