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Imam zakluchen akaynt pratih vs dokomenti no nqmam otgovor mojebi zbog symata li nemi otgovarqt😃😃

I have a locked account, I sent all the documents, but I don't have an answer.

Imam zakluchen akaynt pratih vs dokomenti no nqmam otgovor mojebi zaradi symata li nemi otgovarqt😃😃

Имам заклучен акайнт пратих вс докоменти но нqмам отговор мойеби због сймата ли неми отговарqт😃😃

Dear Mariya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Do I understand correctly that your permanent residency is in the United Kingdom, but your nationality is Bulgarian? Have you deposited any funds into your casino account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Mariya,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.