HomeComplaintsPalms Bet Casino - Player complains that she didn’t win anything.

Palms Bet Casino - Player complains that she didn’t win anything.

Amount: €10

Palms Bet Casino
Safety Index:High
Submitted: 23 Apr 2022 | Case closed : 09 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the United Kingdom is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I put the question that the site is incorrect, you play the game from the game, and you don't see how you lose, there was any prophylaxis, and you accept the deposit as knowing that the site has a problem and we are not introduced, I have clips and videos

Automatic translation:
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2 years ago

Dear Teodora,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you do not feel like reading, please watch our video explaining key concepts of games of chance instead.


file


If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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2 years ago

Dear Teodora,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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