The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Palms Bet Casino - Player complains that she didn’t win anything.
Amount: €5,295.61
Palms Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, because the online casino sites with the following deposit of BGN 5295.61 should each casino return at least part of the bet amount. That is, at least 50 percent ?! It's about palms bet casino. At this moment, only BGN 1,600 have been downloaded on this site on my behalf and account. My question is how, when you play online, he can constantly score at BGN 50, there is no profit of BGN 10, and if he starts making a profit, he immediately starts throwing you out of the system, not allowing you to play and the like.
Automatic translation:
Public
Public
3 years ago
Dear nadezhda,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
