Pacific Spins Casino - Player’s account verification problem.

played through a welcome chip submitted said document for verification and 10$ min Bitcoin deposit in July for them to take it no reason just vanished and me being gullible fall victim again signing in on an irresistible email chip but think we'll itl be like yabby or limitless, heck no! I play this same scenario again now my account back to not verified documents submitted 4 times and chat is same crap every time still waiting to play any more because I've been told soon as you play it they verify you so I'm not playing one red cent! Will update ic it changes but as of now this is a no go!

Dear adwheeler202,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 
• Do I understand correctly that all your winnings were accumulated from a Welcome Free Chip?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear adwheeler202,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.