PachiPachi Casino - Player's withdrawal is delayed.

I requested a withdrawal of $485 on 10/14.

Up until then, withdrawals were processed normally, but this time it has been about a month and the funds have not yet been credited to my account.

When I made the withdrawal request, the option for VEGA Wallet was available as a withdrawal method, so I used VEGA Wallet to make my request.

However, upon checking now, the VEGA Wallet is available as a deposit method, but it has disappeared from the withdrawal methods. (I’m not sure if this is the case only for me or if it’s the same for other users as well.)

I have inquired with support about three times, but each time they say:

"We will check with the finance department."

"We will contact you as soon as we receive a reply from the finance department." But I have received no further contact after those assurances.

I feel like the casino side has no intention to process my withdrawal, so if possible, I would like some assistance with my withdrawal issue.

Thank you in advance for your help.

Dear minminzemi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please share a screenshot of your withdrawal request with the status visible?
• Could you please share a screenshot of the available withdrawal methods?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Here is a screenshot of a withdrawal request with its status displayed:

Here is a screenshot of the available withdrawal methods:

I passed KYC a long time ago and have been able to make withdrawals many times since then.

I have used bonuses before, but this time I am withdrawing without using the bonus.

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