The player's dissatisfied with the casino's RTP as he did not win anything. The complaint was closed as the player stopped responding.
OXI Casino - The player's dissatisfied with the casino's RTP.
Amount: €4,000
OXI Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
RTP miserable.
You can't win anything, even with bets of just 20 cents nothing comes of it.
If there is a bonus then there are usually 5 deadspins and that's it.
I'm now 3000-4000 down.
I have never experienced anything so bad.
I just lost cashback of around €80 without any winnings, wagered 2%
Since I commented negatively about the site, winnings over 20 x are no longer possible.
They also refuse to send me the proof of my bets and I cannot copy them in my profile.
Apparently players from Germany are suddenly blocked too.
Don't play there!!!!
Automatic translation:
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1 year ago
Dear Jonas23111,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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1 year ago
Translation
But they refuse to send me the evidence of my assignments.
I can see them in the profile but not everything and I can't copy it either.
Find the highest ridiculous
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1 year ago
Translation
I've also asked for account blocking or deposit limits 5 times, both of which were approved by support but never stopped.
The error message keeps coming: Games not available (which then start anyway but somehow do not bring any profits)
Then it always says no internet or error partner class.
No wonder you don't win anything there, it's pure rip-off.
I also once had free spins that were simply gone after such an error message! Where is that legal?
Automatic translation:
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1 year ago
Hello Jonas23111,
These issues you described are mostly related to the player directly - browser or internet connection issues. Did you try to use any other device or browser to play in the casino? Did you have the same issues there?
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1 year ago
Dear Jonas23111,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
No matter which device, no matter which browser.
It doesn't work without weird error messages, so that's pure manipulation.
And they also refuse to send my proof of use, I didn't get an answer by email and the chat always reminds me to email support.
Edited
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1 year ago
Hello Jonas23111,
Do you have any evidence of you requesting for deposit limits and that it did not work? Can you please forward it to nikolas.b@casino.guru?
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1 year ago
Translation
No, I mean the total bets that have been placed.
I would like to have them but I don't get them and no more replies either.
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1 year ago
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I also didn't want any limits (there's no such thing there)
Just delete or close the account. Time-outs were usually carried out in 1 minute, but where I wanted to quickly block the account, it took 3 days
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1 year ago
Hello Jonas23111,
Do I understand it correctly that the casino closed your account 3 days after your request and it is closed since?
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1 year ago
Dear Jonas23111,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Yes, you get that right.
I gambled away money again even though I had sent an email with the blocking long ago.
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1 year ago
Hello Jonas23111,
If you have requested for self-exclusion, 3 day is a reasonable time for the casino to do so as they are processing multiple requests per day in order in which they received them.
As your other complaint relating RTP was closed due lack of evidence, and your casino account is now closed, is there anything else we can assist you with? If not, the complaint will be closed.
Regards,
Nick
