The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Novibet Casino GR - Player complains that she didn’t win anything.
Closed
Our verdict
Player stopped responding
Amount: €1,000
Novibet Casino GR
Safety Index:HighCase summary
Discussion
Public
Public
4 years ago
Translation
I want to complain about the odds of the games and for these free spins that are given as a gift and the profit is 0.20 0.50 for 1, 20 euros ok it is like they are making fun of us. I also want to say that at some point they could give customers a gift in money and not these ridiculous free. There are days I play and no game opens and swallows the money bam bam. I send complaints and the answer is always the same as luck and that it is a legal casino. I complain about performance and it would be good to send them to the administrators, and something else these power jackpots have never had a chance to get one ... even the small one to see how it comes out .... with what I get into these games who have it in a few minutes writes that they give it ... okay .....
Automatic translation:
Public
Public
4 years ago
Dear despoina,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
