OXI Casino Review

Dear Player!

We are sorry your experience with us hasn’t met expectations.

Please, pay attention to the fact that account reopening is possible according to the player’s request. It does not contradict the casino policy or authority regulations, except cases described in paragraph 3.4 of the Terms and Conditions.

Please, be aware, that the reason for account closure must be clearly explained to avoid possible account reopening in the future.

Best Regards,
OXI team

Dear Player!

We appreciate you taking the time to share your feedback regarding your recent experience at our casino. Congratulations on your substantial victory, and we sincerely appreciate your continued patronage.

We're genuinely sorry to hear about your dissatisfaction, and we'd like to address your concerns in accordance with our rules.

First and foremost, we apologize for any inconvenience caused by the withdrawal process. We understand that waiting for your funds can be frustrating, but as per our Terms and Conditions (Section 7.1), we aim to process withdrawals within 2 business days. We take this commitment seriously and strive to expedite the process wherever possible.

If you have submitted multiple withdrawal requests simultaneously, please note that the 2-working-day period runs from the date of the last request, in accordance with Section 7.4 of T&C.

Regarding the weekly withdrawal limit, our standard limit for withdrawal of winnings is as follows: Per transaction - 1000 USD, Daily - 1000 USD, Weekly - 5,000 USD, Monthly - 15,000 USD, as per Section 7.3.

Furthermore, you mentioned concerns about losing money during the withdrawal waiting period. We understand your frustration, and we encourage responsible gaming. We take responsible gaming seriously, and we're here to support you in taking breaks if needed.

We apologize if you had difficulty reaching out to us. As per our rules, we offer support via chat or email. While we do not offer phone support, our support team is available to assist you promptly through these channels.

In order to assist you more effectively and thoroughly investigate the withdrawal delay you've experienced, could you kindly share your email address with us? This will give us an opportunity to expedite the review process and provide you with a swift resolution.

We once again extend our apologies for any inconvenience you may have encountered and deeply appreciate your understanding. Should you have any additional questions or concerns, please feel free to get in touch with us at your earliest convenience.

Best Regards,
OXI team

Dear Player!

First and foremost, please allow us to extend our sincere apologies for any inconveniences you may have experienced during your gameplay. We deeply regret that you had a less than ideal experience, and we truly appreciate your feedback.

We also want to address your concerns regarding the withdrawal delay and the bonus issue. Regarding withdrawals, our standard practice is to process withdrawal requests within 24 hours following successful identity and account verification. Please note that this process takes place every day from 9:00 to 18:00 (GMT+3). However, depending on the withdrawal method chosen, there may be additional processing times imposed by the payment system.
Additionally, we have daily, weekly, and monthly withdrawal limits in place, which are detailed on our website's Terms and Conditions page. We understand that these limitations may have caused a delay, and we sincerely apologize for any inconvenience this may have caused.

Regarding bonuses, we would like to clarify that our company reserves the right to exclude users from receiving bonuses if they are found to be abusing our bonus or promotion policies. You can find detailed information about this in point 13.4.3 of our Terms and Conditions.

To better assist you and investigate the withdrawal delay and bonus issue further, could you please provide us with your email address? We will promptly look into these matters and provide you with a resolution.

We also want to note that individual preferences regarding design and user interface can vary greatly. While we have received many positive reviews about our user-friendly interface and design, we understand that it may not suit everyone's preferences. We appreciate your feedback and are continually working to improve our platform to ensure the best possible experience for all our users.

Once again, we apologize for any inconvenience you may have faced and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.

Best Regards,
OXI team

Dear player

We regret that the casino's terms and conditions didn't meet your expectations. All information about the withdrawal process is described on our site in the "Terms and Conditions" section, in point 9 "Withdrawal policy", and every user has a possibility to agree with it or not during the registration. These conditions must prevent players from fraudulent activity including money laundering.

As for the support team, could you, please, specify, what exactly you didn't like?

We hope for your understanding of the terms and conditions, and if you ever need advice on slots with low volatility where the wagering can be more effective, please, contact our live chat and we will help you :)

Best regards,
OXI team

Dear player

It's a pity that you have a gambling problem. We believe that gambling should be fun and free of harm and only done for entertainment purposes. We advise you to seek help from professionals who deal with gambling problems: Gamblers Anonymous, GamCare, Gambling Therapy

Unfortunately, Responsible Gambling tools are not available at this moment, but we are working on the integration of this feature in the future. Please, note that it's important to take gambling responsibly and set certain limits for yourself. For example, to set limits of spending on online gambling on your payment system. It can be more useful, because, even if you have some limitations on a certain casino, you can always make an account in another one, and make a deposit there.

According to our Terms and Conditions, to block the account, it's needed to contact us via the email support@oxi.casino. It's necessary to do this due to security reasons and confirmation, that a user is a true account owner

Could you, please, share with us your email address and we will check everything in detail?

Best regards,
OXI team

Dear player

We are sorry that you experienced certain difficulties in our casino, and we would like to share our thoughts about your feedback

As for the verification process, the Security department may ask for additional documents according to our Terms and Conditions (you can check this information in the Terms and Conditions section, in point 9 "Withdrawal policy", and in point 11 "Anti-Money Laundering Policy")

The payout of a particular game depends on the provider of the game. We as a licensed casino only give the platform, which redirects a user to the game which is placed on the provider's servers

Restrictions for receiving bonuses can take place only in case of violation of the Terms and Conditions of a bonus, or any other fraudulent activity (the details can be checked in the Terms and Conditions section, in point 13.4.3.)

We hope you'll give us a second chance, and pick a great winning here someday!

Best regards,
OXI team

Dear player

We are truly sorry that your experience in our casino wasn't positive.

That's true that Responsible Gambling tools, unfortunately, are not available at this moment, but we are working on the integration of this feature, and it's in planning to be added in the future.
Also, we would like to mention that it's essential to take gambling responsibly and set certain limits for yourself. For example, to set limits of spending on online gambling on your payment system. It can be more useful, because, even if you have some limitations on a certain casino, you can always make an account in another one, and make a deposit there.
If you think that gambling affects you negatively or you spend more than you wish to, please, don't hesitate and ask for the help of professionals who deal with gambling problems:
Gamblers Anonymous, GamCare, Gambling Therapy

As for the game results, licensed casinos can't influence it, and the winnings depend only on entering a slot at the right moment and placing the right bet - it's your luck. With the right tactic, chances of winning can be higher, because slots show results at a certain distance according to their volatility. We recommend you to read about this on the internet or feel free to contact our chat and we will give you more information.

Best regards, OXI team

Dear player,

It's a pity that you had a negative experience in our casino, particularly we are sorry about the game result. But we would like to say, that the results totally depend on the tactic of playing, the approach to a specific game, and entering a game at the right moment. Mainly, there's no difference in which exact casino you are playing, because the licensed casino is only a platform, which redirects a user to the servers of a provider, and the RTP of a specific game is the same.

As for the wagers, we have one of the best offers on the market. To make your chances of completing the wagering process higher, we can recommend picking slots with low variance. Those slots are more suitable for wagering because of often payouts, which can keep the balance.

To get rid of difficulties with the website, we recommend clearing the cache and deleting cookies from the web browser of the device or even switching it.

The whole KYC procedure is described on our Terms and conditions page, the "AML Policy" section. If something isn't clear there, please, contact us, and we will explain everything in detail.

As for the support team, could you, please, tell us, what exactly you didn't like? We want to get better and improve our service. Thanks in advance

Best regards, OXI team

Dear player,

We appreciate your feedback and your opinion about our platform.
Congratulations on winning! We hope you will get a lot more in the future :)

We are always trying to improve our service and give the most incredible experience for our customers, so, could you, please, specify, what exactly you didn't like in communication with our support team?

Best regards,
OXI team

Dear player,

We appreciate your feedback about our platform. We always want to improve and get better, so to better understand your emotions about the casino, could you, please, specify, what you mean by the word "outdated"? Is it in the context of design or you are talking about something else?

Verification and withdrawal processes iv average take about 3 hours from our side, but we are trying to speed them up. We are sorry if you waited more time. Can you give us your email address so we could check how fast it was?

We are happy that you liked the casino overall and hope you will get a lot of positive emotions here :)

Best regards,
OXI team

Dear player,

We regret that you faced such difficulties in our platform and want to solve it as soon as possible.

The amount of payment methods, which are available for withdrawal depends on the region and the full list of them can be found in your profile, in the "Withdrawal" section. Could you, please, share your email address so we will be able to tell, whether the Bank Transfer is available or not?

As for verification, it's a simple procedure and doesn't take a lot of time. Please, contact us via Live Chat and we will help you to do this.

We hope the issue will be solved in the nearest time and you will keep enjoying our great games :)

Best regards,
OXI team

Dear player,

Thanks for sharing your contact details and your feedback.

First of all, we are truly sorry that your experience on our platform wasn't joyful and we regret that you faced difficulties with a withdrawal process.

As for the documents, we are a licensed casino and are obligated to process cashout only to verified users, so the necessary documents according to the requirements must be provided. You successfully passed this process.

As for the cashouts, the first transaction was declined by the processing center due to gaps between every four symbols in the IBAN. The second transaction was declined due to not entering four symbols in the IBAN. After the transaction was declined, we notified you about this via email.

As for the game result, they totally depend on the tactic of playing, the approach to a specific game, and entering a game at the right moment. Every licensed casino can't influence the game, we just give a platform for providers.

Once again, we regret that this situation took place and spoiled your impression of our casino. We hope you will change your mind and return for even bigger winnings. We are sure that with our support you will not experience such issues with the withdrawal process.

Best regards,
OXI team

Dear player,

First of all, we want to congratulate you on a great winning! Great job :)

It's a pity that you faced difficulties with the withdrawal process. From our side, we are sending funds and process withdrawal requests within 24 hours, but usually, it takes just a few hours. The time for further processing depends on the payment system. Could you, please, share your email address so we could check why your withdrawal took so long?

As for the limits for withdrawal, sure, we have a daily limit in the amount of 500 EUR, but users can widen it by receiving a new level according to our VIP program. On the last level monthly limit is 30 000 EUR, so the daily limits also increased.

We wish you nice winnings in the future and we hope the withdrawal process will not disappoint you anymore!

Best regards,
OXI team

Dear player,

We are so happy that you choose us! We hope there are a lot of even more positive emotions waiting for you in our casino :)

Best regards,
OXI team

Dear player,

We are glad you have us on your list of best casinos!

We will be working hard to be the most attractive platform for you and hope that someday we can become the only one and your favorite option :)

Best regards,
OXI team

Dear player,

We appreciate your feedback and are grateful for your review! We are sure that we can keep providing you with the best service to make your experience here even better!

Best regards,
OXI team

Dear player,

It's a pity that luck wasn't on your side during your time on our platform, but the results of the game don't depend on a specific casino, because users play on the servers of game providers. Approach to a particular game and tactic can be a key to success. As games have different volatility, dispersion, max. win, etc., the approach should be different according to the specifics of a particular game. We can teach you if you wish :)

As for the customer support service, could you, please, specify, what exactly went wrong and what exactly you didn't like? We want to help you and solve your case as soon as possible!

Best regards,
OXI team

Dear player,

Thanks for those kind words! We are glad that you are staying with us and hope you will keep winning and enjoying our fast withdrawals :)

Best regards,
OXI team

Dear player,

We are truly happy that you have had such a great experience with us! We will keep growing and improving to give our best to our customers. I'm sure you will have a lot of happy moments here in the future!

Kind regards,
OXI team

Dear player,

We are so happy to get the positive feedback and such an amazing rating from you!

We'll keep working on our product and improve it for you.

Kind regards,
OXI Team

Dear player,

Great to have such an incredible feedback from you. We are doing our best to keep our players satisfied!

Best regards
OXI team

Dear player,

Thanks for taking your time and share this kind words with us. We are so lucky to have you as our player!

Kind regards
OXI team

Dear player,

Awesome to get such kind of review, really appreciate it!

One of our main goals is to make our service comfortable, enjoyable, and easy to use, so we are happy you noted the convenience.

Have a great play!

Kind regards
OXI team

Dear player,

We are so grateful for the positive feedback. Always happy to see that our players see our efforts!

Kind regards
OXI team

Dear player,

We are very pleased to get from you such an awesome review.

Great that you contacted our Customer Support team to solve your issue! Customer Support is working 24/7 for you and ready to help with any kind of questions.

Wish you great luck and good play!

Kind regards,
OXI team

Dear player,

We apologize for the inconvenience you experienced with your withdrawal.

The withdrawal time always depends not on just approval from our side, but also from the payment provider you used. Different payment providers have different terms for making the withdrawal. But may I please go deep into the situation and ask for your email again?

Maybe we didn't find your account due to the extra spaces or symbols, this is a common problem with emails. Let's just try again.

Anyway, hope you already get your withdrawal request, as the complaint is already closed. Wish you all the best!

Kind regards
OXI team

Dear player,

Thank you so much for the high rating and warm words.

Indeed, we try to keep payout as fast as possible as we understand this is a big value for our players, and players are a big value for us.

Wish you have a great play!

Kind regards,
OXI team

Dear player,

Thank you so much for taking your time to leave a 5-star rating for us.
Such feedback always motivates us to improve more and more for our players.

Wish you all the best!

Kind regards,
OXI team

Dear player,

We are very plased you liked the experience playing with us!

We understand that our players are fond of bonuses, tournaments and promotions so we are doing all the best to make them so much as possible.

Wish you good luck with the next tournament!

Kind regards
OXI team

dear player,

All actions in the games are carried out on the provider's side and our casino cannot influence them in any way. The casino is licensed and all providers are licensed as well. If you have an RTP claim, please contact the provider whose game you played so they can verify your session.

We are sorry that you failed and we are ready to offer you a bonus. Please provide your email address so we can credit your account with a bonus.

Kind regards
Your OXI team