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OXI Casino Review

Casino closed

OXI Casino has been closed and no longer operates.

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Altacore N.V.
2022
< $1,000,000
OverviewUser reviews33Safety Index explainedDiscussion3

Casino closed

OXI Casino has been closed and no longer operates.

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OXI Casino Review

OXI Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. In terms of player safety and fairness, OXI Casino has a High Safety Index of 8.5, which makes it a recommendable casino for most players. Take a look at our full OXI Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index – OXI Casino fairness and safety

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.

In our OXI Casino review, we carefully went through and inspected the Terms and Conditions of OXI Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

Based upon our estimates and collected information, we consider OXI Casino a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

We did not find OXI Casino on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

On the whole, also considering other contributing factors in our assessment, OXI Casino has achieved a Safety Index of 8.5, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, OXI Casino is related to 1 different casino. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of OXI Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

OXI Casino T&Cs

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of OXI Casino during our review.

Player complaints related to OXI Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 50 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of OXI Casino

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Our database has a total of 33 user reviews of OXI Casino, giving it a Good User feedback rating. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

OXI Casino company information and licenses

OXI Casino belongs to Altacore N.V. and has estimated yearly revenues over $1,000,000. This makes it one of smaller online casinos according to our classification.

OXI Casino has a gambling license in Curaçao. Their license was granted by Curaçao Antillephone N.V..

About payment methods and win and withdrawal limits

OXI Casino accepts 33 payment options. This includes: Neteller, Skrill, PaySafeCard, Mastercard, VISA, Neosurf, Bitcoin (BTC), AstroPay, Bank transfer, Flexepin, Discover, Interac, eZeeWallet, ApplePay, Binance Pay, JCB, CashtoCode, Kevin., Google Pay, Ripple (XRP), Bitpace, Revolut, Rapid Transfer, N26, USD Coin (USDC), Bitcoin Cash (BCH), MiFinity, UTORG, Tron (TRX), Litecoin (LTC), Tether (USDT), Dogecoin (XDG), Ethereum (ETH).

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 1,000 per day No win limit
EUR 5,000 per week
EUR 15,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at OXI Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Portuguese Yes No No
Russian Yes Yes Yes24/7
Finnish Yes No No
French Yes No No

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at OXI Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of OXI Casino to be average.

Casino games and slots available at OXI Casino

You can play these types of games at OXI Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.

Titles supplied by 78 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Gaming, Booming Games, Iron Dog Studio, High 5 Games, Belatra Games, Relax Gaming, edict, Betgames, Turbo Games, Platipus, Concept Gaming, Swintt, Wizard games, Lucky Streak, Mancala Gaming, Spinmatic, Apollo Games, Spribe, OneTouch, BeeFee, Betsolutions, Mascot Gaming, Vivo Gaming, Champion Studio, Onlyplay, Amusnet (EGT), PGsoft (Pocket Games Soft), Reel Play, Salsa Technology, Gamebeat, Live Games, Fugaso, Felix Gaming, Stakelogic, TPG (Tipping Point Gaming), AGT, Gamzix, 3 Oaks Gaming, CT Interactive, Golden Hero, Games Global, Thunderspin, Barbara Bang, Playbro, Hacksaw Gaming, Netgame, Ruby Play, XPG (xprogaming), Asia Gaming, Ka Gaming.

OXI Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 14 bonuses offered by OXI Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Visit our separate page on OXI Casino bonuses to learn more about this casino's offers.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
All languages (5)
English customer support
All languages (2)
English live chat
All languages (2)

Game providers
Show all (78)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Big Time Gaming
  • ELK Studios
  • Yggdrasil Gaming
CASINO SCREENSHOTS
oxi_casino_game_gallery_desktop
oxi_casino_homepage_desktop
oxi_casino_game_gallery_mobile
oxi_casino_homepage_mobile
oxi_casino_promotions_mobile

Positives

  • Simple and clean website design
  • Deposits by cryptocurrencies are accepted
  • Live chat support is available 24/7
  • Huge selection of game providers
  • Live dealer games are available

Negatives

  • Not all of the terms and conditions are translated to the language option provided on the website
  • Not all payment methods are available for all countries

Interesting facts

  • Small international casino
  • Average monthly withdrawal limit
Author & Guarantor: Ayberk Ayan Last updated: 04 Dec 2023 Anything incorrect or missing? Let me know
Casino Bonuses

OXI Casino bonuses

Browse all bonuses offered by OXI Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (33)

User reviews of OXI Casino

This is a place to share experience with OXI Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 33 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 1 year ago
No responsibile gambling option. When ask to close the account permanently, they just disable the account. They reopen the account again when player requested.
OXI Casino
Dear Player!

We are sorry your experience with us hasn’t met expectations.

Please, pay attention to the fact that account reopening is possible according to the player’s request. It does not contradict the casino policy or authority regulations, except cases described in paragraph 3.4 of the Terms and Conditions.

Please, be aware, that the reason for account closure must be clearly explained to avoid possible account reopening in the future.

Best Regards,
OXI team
• 1 year ago
I want to say this the worst Casino ever. I requested a withdrawal 9/2/2023 and it’s 9/25/2023 still I’m waiting for them to pay me. I didn’t know lt takes 7-10 business day to be approved and another 7-10 business day to paid. You want to know why they make us wait that long it’s so we play back the money we won which was i did. I had won $10,000 and I end up losing $3,000 back because it takes that long but while Your waiting for your $2,500 weekly withdrawal Your allow
To Lose as much you’ve. Not me though after losing $3,000 I told them to cancel my account so I can’t lose anymore money. By far this casino is a scammer in my opinion.I agree with waiting 7-10 business days to be approve but it doesn’t take 7-10 business day to be paid especially if I requested it in bitcoin. You guys are a rotten sleazy casino and I wish someone sue the shit out of you. Casino doesn’t have respect for the customer and feeling. I can’t get a simple answer from them like a time, date , as too when my money would be deposited. People please yourself the time, energy, frustration, money and BS they put you through.
  • 7-10 business days to be approved for withdrawal and another 7-10 business days to paid.
  • $2,500 weekly withdrawal only
  • No customer service for phone calls
OXI Casino
Dear Player!

We appreciate you taking the time to share your feedback regarding your recent experience at our casino. Congratulations on your substantial victory, and we sincerely appreciate your continued patronage.

We're genuinely sorry to hear about your dissatisfaction, and we'd like to address your concerns in accordance with our rules.

First and foremost, we apologize for any inconvenience caused by the withdrawal process. We understand that waiting for your funds can be frustrating, but as per our Terms and Conditions (Section 7.1), we aim to process withdrawals within 2 business days. We take this commitment seriously and strive to expedite the process wherever possible.

If you have submitted multiple withdrawal requests simultaneously, please note that the 2-working-day period runs from the date of the last request, in accordance with Section 7.4 of T&C.

Regarding the weekly withdrawal limit, our standard limit for withdrawal of winnings is as follows: Per transaction - 1000 USD, Daily - 1000 USD, Weekly - 5,000 USD, Monthly - 15,000 USD, as per Section 7.3.

Furthermore, you mentioned concerns about losing money during the withdrawal waiting period. We understand your frustration, and we encourage responsible gaming. We take responsible gaming seriously, and we're here to support you in taking breaks if needed.

We apologize if you had difficulty reaching out to us. As per our rules, we offer support via chat or email. While we do not offer phone support, our support team is available to assist you promptly through these channels.

In order to assist you more effectively and thoroughly investigate the withdrawal delay you've experienced, could you kindly share your email address with us? This will give us an opportunity to expedite the review process and provide you with a swift resolution.

We once again extend our apologies for any inconvenience you may have encountered and deeply appreciate your understanding. Should you have any additional questions or concerns, please feel free to get in touch with us at your earliest convenience.

Best Regards,
OXI team
• 1 year ago
My experience at this particular casino.
Firstly.
Very slow withdrawals.
If you make a withdrawal on Friday they will put the money in on Monday or Tuesday.
(personally I only used neteller)
Secondly.
Yesterday Sunday 24/9 while the casino sent me an email about deposit bonuses (77%). After contacting their chat, they confirmed that I can receive the bonus after deposit. So I made my deposit and then they told me that after an order from their administrator they exclude me from the offer without explaining the reason.
In all Altacore N.V. group casinos which I have written I have bad experiences with slow withdrawals, payment denials with unfair terms for players.
Personally, after yesterday's incident, I closed all the casinos of the Altacore N.V. group.
The only good thing is that it's VPN friedly, but still I can't give anything positive about it.
  • VPN friendly
  • Very slow withdrawals
  • They reject you from offers without explaining the reason
  • Unfair conditions for players
  • Bad website design
OXI Casino
Dear Player!

First and foremost, please allow us to extend our sincere apologies for any inconveniences you may have experienced during your gameplay. We deeply regret that you had a less than ideal experience, and we truly appreciate your feedback.

We also want to address your concerns regarding the withdrawal delay and the bonus issue. Regarding withdrawals, our standard practice is to process withdrawal requests within 24 hours following successful identity and account verification. Please note that this process takes place every day from 9:00 to 18:00 (GMT+3). However, depending on the withdrawal method chosen, there may be additional processing times imposed by the payment system.
Additionally, we have daily, weekly, and monthly withdrawal limits in place, which are detailed on our website's Terms and Conditions page. We understand that these limitations may have caused a delay, and we sincerely apologize for any inconvenience this may have caused.

Regarding bonuses, we would like to clarify that our company reserves the right to exclude users from receiving bonuses if they are found to be abusing our bonus or promotion policies. You can find detailed information about this in point 13.4.3 of our Terms and Conditions.

To better assist you and investigate the withdrawal delay and bonus issue further, could you please provide us with your email address? We will promptly look into these matters and provide you with a resolution.

We also want to note that individual preferences regarding design and user interface can vary greatly. While we have received many positive reviews about our user-friendly interface and design, we understand that it may not suit everyone's preferences. We appreciate your feedback and are continually working to improve our platform to ensure the best possible experience for all our users.

Once again, we apologize for any inconvenience you may have faced and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.

Best Regards,
OXI team
• 1 year ago
Terrible casino. Useless customer support. Half to 3x your deposit to withdraw, can deposit 15$ but must withdraw min 30$. Support is absolutely terrible. DONT RECOMMEND.
OXI Casino
Dear player

We regret that the casino's terms and conditions didn't meet your expectations. All information about the withdrawal process is described on our site in the "Terms and Conditions" section, in point 9 "Withdrawal policy", and every user has a possibility to agree with it or not during the registration. These conditions must prevent players from fraudulent activity including money laundering.

As for the support team, could you, please, specify, what exactly you didn't like?

We hope for your understanding of the terms and conditions, and if you ever need advice on slots with low volatility where the wagering can be more effective, please, contact our live chat and we will help you :)

Best regards,
OXI team
• 1 year ago
I can recommend this casino 0.0%! Responsible is a foreign word for this casino, there is no way to set a limit let alone self-lock your account, I went into the live chat and revealed there that I have a gambling problem and they should please lock my account forever but that If they don't they want you to keep depositing they write to you that you should please send an email with the reason I did that it's been over an hour now and my account is still accessible so I can continue gambling my money absolutely dubious Casino which has the intention that you reconsider the whole thing because you are addicted and keep gambling your money bottomless this casino should be banned I would recommend everyone to avoid this casino
  • Absolutely not recommended
OXI Casino
Dear player

It's a pity that you have a gambling problem. We believe that gambling should be fun and free of harm and only done for entertainment purposes. We advise you to seek help from professionals who deal with gambling problems: Gamblers Anonymous, GamCare, Gambling Therapy

Unfortunately, Responsible Gambling tools are not available at this moment, but we are working on the integration of this feature in the future. Please, note that it's important to take gambling responsibly and set certain limits for yourself. For example, to set limits of spending on online gambling on your payment system. It can be more useful, because, even if you have some limitations on a certain casino, you can always make an account in another one, and make a deposit there.

According to our Terms and Conditions, to block the account, it's needed to contact us via the email support@oxi.casino. It's necessary to do this due to security reasons and confirmation, that a user is a true account owner

Could you, please, share with us your email address and we will check everything in detail?

Best regards,
OXI team
• 1 year ago
Verification requires selfie with casino website in background.
RTP is at 94%. As soon as you pay out a little something, you will be blocked for bonuses and will only find out after you have made a deposit with the respective bonus offer
  • No, bad casino - very very bad
  • Everything is bad
OXI Casino
Dear player

We are sorry that you experienced certain difficulties in our casino, and we would like to share our thoughts about your feedback

As for the verification process, the Security department may ask for additional documents according to our Terms and Conditions (you can check this information in the Terms and Conditions section, in point 9 "Withdrawal policy", and in point 11 "Anti-Money Laundering Policy")

The payout of a particular game depends on the provider of the game. We as a licensed casino only give the platform, which redirects a user to the game which is placed on the provider's servers

Restrictions for receiving bonuses can take place only in case of violation of the Terms and Conditions of a bonus, or any other fraudulent activity (the details can be checked in the Terms and Conditions section, in point 13.4.3.)

We hope you'll give us a second chance, and pick a great winning here someday!

Best regards,
OXI team
• 1 year ago
I don't understand the good reviews.
I put in about 1700 in 5 to 6 days and it went pretty bad.

Putting a deposit limit on my offer was not due to technical reasons, when I asked me to exclude myself from the game for a few days if I wrote an email, gambling addiction prevention was zero, although they act so responsibly. You can't verify yourself beforehand, probably only when you want to pay out, and then you will definitely be put off until you lose everything.

I am sure that tactics are being developed on how to rob a player, but still they have small income because they don't understand that customers have to feel comfortable otherwise they will go to the next scammer 😄
  • Cashback, but what's the point if hardly anything is going on
  • Bad support
  • Very little gains
  • Gambling Addiction Tools, none
  • We have our state to thank for that, they make the legal game so boring that we have to run in dubious Curacao casinos.
OXI Casino
Dear player

We are truly sorry that your experience in our casino wasn't positive.

That's true that Responsible Gambling tools, unfortunately, are not available at this moment, but we are working on the integration of this feature, and it's in planning to be added in the future.
Also, we would like to mention that it's essential to take gambling responsibly and set certain limits for yourself. For example, to set limits of spending on online gambling on your payment system. It can be more useful, because, even if you have some limitations on a certain casino, you can always make an account in another one, and make a deposit there.
If you think that gambling affects you negatively or you spend more than you wish to, please, don't hesitate and ask for the help of professionals who deal with gambling problems:
Gamblers Anonymous, GamCare, Gambling Therapy

As for the game results, licensed casinos can't influence it, and the winnings depend only on entering a slot at the right moment and placing the right bet - it's your luck. With the right tactic, chances of winning can be higher, because slots show results at a certain distance according to their volatility. We recommend you to read about this on the internet or feel free to contact our chat and we will give you more information.

Best regards, OXI team
• 1 year ago
After 2 smaller payouts, all games are dead (account is of course in the red)
You just pay in and even with huge wagers it only pulls the money down

Deposited €700 and got a free spin on under €1 which paid €0 in 6 spins.
The highest profit was €12.
In my opinion the most ridiculous thing I've seen so far.

Meanwhile 4000 € minus.
No more free spins since my review here!

And the funny thing is really your cashback, you gamble away €800 a week and get €100 cashback and in that you get €2.30 as the maximum win.
Ridiculous
  • Payout 1 day
  • Many games
  • Minimum 10% cashback
  • bonus offers
  • Opaque KYC verification
  • Page keeps hanging
  • RTP more than low
  • Play responsibly
  • Support helps only sparsely
OXI Casino
Dear player,

It's a pity that you had a negative experience in our casino, particularly we are sorry about the game result. But we would like to say, that the results totally depend on the tactic of playing, the approach to a specific game, and entering a game at the right moment. Mainly, there's no difference in which exact casino you are playing, because the licensed casino is only a platform, which redirects a user to the servers of a provider, and the RTP of a specific game is the same.

As for the wagers, we have one of the best offers on the market. To make your chances of completing the wagering process higher, we can recommend picking slots with low variance. Those slots are more suitable for wagering because of often payouts, which can keep the balance.

To get rid of difficulties with the website, we recommend clearing the cache and deleting cookies from the web browser of the device or even switching it.

The whole KYC procedure is described on our Terms and conditions page, the "AML Policy" section. If something isn't clear there, please, contact us, and we will explain everything in detail.

As for the support team, could you, please, tell us, what exactly you didn't like? We want to get better and improve our service. Thanks in advance

Best regards, OXI team
• 1 year ago
After all it is one of the most reliable casinos I have played.
I have made 3 withdrawals of 2000 euros each and the money was in my bank account in 1-2 days.
The bonuses work autonomously (if you activate them, the wager will be calculated on the bonus and not on your own deposit as most casinos do).
  • Terms about bonus
  • Very fast payouts
  • Some times problems with support chat - answers
OXI Casino
Dear player,

We appreciate your feedback and your opinion about our platform.
Congratulations on winning! We hope you will get a lot more in the future :)

We are always trying to improve our service and give the most incredible experience for our customers, so, could you, please, specify, what exactly you didn't like in communication with our support team?

Best regards,
OXI team
• 1 year ago
The website is a bit outdated, it could be nicer, the games are good, the winnings with the bonus are fine, I recommend ..
  • Slow document verification
  • Slow payout
OXI Casino
Dear player,

We appreciate your feedback about our platform. We always want to improve and get better, so to better understand your emotions about the casino, could you, please, specify, what you mean by the word "outdated"? Is it in the context of design or you are talking about something else?

Verification and withdrawal processes iv average take about 3 hours from our side, but we are trying to speed them up. We are sorry if you waited more time. Can you give us your email address so we could check how fast it was?

We are happy that you liked the casino overall and hope you will get a lot of positive emotions here :)

Best regards,
OXI team
• 1 year ago
quite annoying i was enjoying this casino great games with good connection and simple layout
i deposited with visa now it wont even let use bank transfer for withdraw
i havent even got up to the stage of verification yet which sounds like a nightmare...
am i better of going with crypto or am i wasting more money by depositing again just to try withdraw?
OXI Casino
Dear player,

We regret that you faced such difficulties in our platform and want to solve it as soon as possible.

The amount of payment methods, which are available for withdrawal depends on the region and the full list of them can be found in your profile, in the "Withdrawal" section. Could you, please, share your email address so we will be able to tell, whether the Bank Transfer is available or not?

As for verification, it's a simple procedure and doesn't take a lot of time. Please, contact us via Live Chat and we will help you to do this.

We hope the issue will be solved in the nearest time and you will keep enjoying our great games :)

Best regards,
OXI team
• 1 year ago
They asked for 34456 verification documents LOL, selfie with ID in hand and computer screen background with their logo, it didn't come out clear and they repeated it. They canceled my first withdrawal that I had requested by bank transfer because I had not written the iban correctly, they said it had a gap and it was wrong, that didn't happen but I did what they said. They canceled the bank transfer for the 2nd time for the same reason, I didn't understand that they had returned the money to the casino account, I played and lost it because I thought it came from a profit as I was playing, they did it on purpose so they wouldn't pay. They are thieves, far from this hypocritical casino, I can show you screenshots of what happened. The games are controlled, totally abnormal game development
--I'm coming back and saying that they don't have the courage to leave things as they are
  • username : sterpisgiannis@gmail.com
  • If you win something, then you only lose
  • suspicious behavior in the movement of slots
OXI Casino
Dear player,

Thanks for sharing your contact details and your feedback.

First of all, we are truly sorry that your experience on our platform wasn't joyful and we regret that you faced difficulties with a withdrawal process.

As for the documents, we are a licensed casino and are obligated to process cashout only to verified users, so the necessary documents according to the requirements must be provided. You successfully passed this process.

As for the cashouts, the first transaction was declined by the processing center due to gaps between every four symbols in the IBAN. The second transaction was declined due to not entering four symbols in the IBAN. After the transaction was declined, we notified you about this via email.

As for the game result, they totally depend on the tactic of playing, the approach to a specific game, and entering a game at the right moment. Every licensed casino can't influence the game, we just give a platform for providers.

Once again, we regret that this situation took place and spoiled your impression of our casino. We hope you will change your mind and return for even bigger winnings. We are sure that with our support you will not experience such issues with the withdrawal process.

Best regards,
OXI team
• 2 years ago
I don't recommend this casino if you want to win & withdraw significant amount of money.
In my case they need 10 days to withdraw 2,5k EUR!
Good to play around, not good to win.
  • Good game selection
  • Quick CS reaction
  • Very low daily withdrawal limits (500EUR)
  • Withdrawals are processed every second day
OXI Casino
Dear player,

First of all, we want to congratulate you on a great winning! Great job :)

It's a pity that you faced difficulties with the withdrawal process. From our side, we are sending funds and process withdrawal requests within 24 hours, but usually, it takes just a few hours. The time for further processing depends on the payment system. Could you, please, share your email address so we could check why your withdrawal took so long?

As for the limits for withdrawal, sure, we have a daily limit in the amount of 500 EUR, but users can widen it by receiving a new level according to our VIP program. On the last level monthly limit is 30 000 EUR, so the daily limits also increased.

We wish you nice winnings in the future and we hope the withdrawal process will not disappoint you anymore!

Best regards,
OXI team
• 2 years ago
OXI Casino is one of the best platforms to look at when it comes to online casinos. It's a true platform worthy of love.
OXI Casino
Dear player,

We are so happy that you choose us! We hope there are a lot of even more positive emotions waiting for you in our casino :)

Best regards,
OXI team
• 2 years ago
Good casino with nice bonuses and fast payouts. One of my lists of best casinos.
  • Nice bonuses
  • Fast payouts
OXI Casino
Dear player,

We are glad you have us on your list of best casinos!

We will be working hard to be the most attractive platform for you and hope that someday we can become the only one and your favorite option :)

Best regards,
OXI team
• 2 years ago
For me, OXI is the best Canadian casino. Loads of slots to choose from, an excellent functional interface, fast withdrawing and a super competent support team!
OXI Casino
Dear player,

We appreciate your feedback and are grateful for your review! We are sure that we can keep providing you with the best service to make your experience here even better!

Best regards,
OXI team
• 2 years ago
Unfortunately I have to correct my rating. Got the impression the games are rigged. Customer service absolutely overwhelmed.
  • game selection
  • Verification and payout- what a pity
  • Games are rigged
  • 1000 Games BTG Dragon Born Not a single free spin
  • RTP miserable
OXI Casino
Dear player,

It's a pity that luck wasn't on your side during your time on our platform, but the results of the game don't depend on a specific casino, because users play on the servers of game providers. Approach to a particular game and tactic can be a key to success. As games have different volatility, dispersion, max. win, etc., the approach should be different according to the specifics of a particular game. We can teach you if you wish :)

As for the customer support service, could you, please, specify, what exactly went wrong and what exactly you didn't like? We want to help you and solve your case as soon as possible!

Best regards,
OXI team
• 2 years ago
Very trustworthy and good casino with fast withdrawal! I've already played for over 5 months and never had any problems. Recommend it!
  • Good casino
  • Fast withdrawal
OXI Casino
Dear player,

Thanks for those kind words! We are glad that you are staying with us and hope you will keep winning and enjoying our fast withdrawals :)

Best regards,
OXI team
• 2 years ago
Great casino, great customer service, good games, good welcome bonus and more. I recommend Oxi Casino!
OXI Casino
Dear player,

We are truly happy that you have had such a great experience with us! We will keep growing and improving to give our best to our customers. I'm sure you will have a lot of happy moments here in the future!

Kind regards,
OXI team
• 2 years ago
I like that they have PnP for Finnish players and all bonuses are non sticky. I have been playing at Oxi Casino for 5 months now and I still enjoy playing because I haven't had any problems with it. I always get the money quickly.
OXI Casino
Dear player,

We are so happy to get the positive feedback and such an amazing rating from you!

We'll keep working on our product and improve it for you.

Kind regards,
OXI Team

• 2 years ago
Oxi Casino is one of my tops! The payout was fast, for me it is important.
  • Fast payout
OXI Casino
Dear player,

Great to have such an incredible feedback from you. We are doing our best to keep our players satisfied!

Best regards
OXI team
• 2 years ago
I heard about Oxi Casino from my friend. I like it, I won and withdrew here a good sum!
OXI Casino
Dear player,

Thanks for taking your time and share this kind words with us. We are so lucky to have you as our player!

Kind regards
OXI team
• 2 years ago
Oxi Casino is one of the best casinos I have ever played at.
Convenient to use.
OXI Casino
Dear player,

Awesome to get such kind of review, really appreciate it!

One of our main goals is to make our service comfortable, enjoyable, and easy to use, so we are happy you noted the convenience.

Have a great play!

Kind regards
OXI team
• 2 years ago
Great casino with a lot of cool games, bonuses and with a fast payout! I will recommend it to my friends!
OXI Casino
Dear player,

We are so grateful for the positive feedback. Always happy to see that our players see our efforts!

Kind regards
OXI team
• 2 years ago
I play Oxi Casino near 4 months and it is one of my favourites. It has a large choice of games. I had an issue one time there, but support answered me fast, helped and we solved with them it. I didn't notice any cons.
  • A lot of games
  • Good support
OXI Casino
Dear player,

We are very pleased to get from you such an awesome review.

Great that you contacted our Customer Support team to solve your issue! Customer Support is working 24/7 for you and ready to help with any kind of questions.

Wish you great luck and good play!

Kind regards,
OXI team
• 2 years ago
Hello, I send you a complaint privately but now I will put a public review, for the moment I put 2 stars, when everything is fixed I will change my opinion.
2022-07-29 11:28:09 with id 6279101
I requested my first withdrawal of 400. I still get pending and I do not get any response. I have spoken with customer service by mail and they give me this... Unfortunately, your account was not found. Please provide your username or email that you used when registering. This is necessary to check the information. Thank you. It so happens that I can communicate through the chat but now they can't find my account. I hope this is fixed because this could be reported, I expect professionalism from the casino.


  • Variety of game providers
  • Web page design
  • The customer service chat responds quickly
  • The withdrawals are very slow and when you ask for help it is all problems for them to solve.
OXI Casino
Dear player,

We apologize for the inconvenience you experienced with your withdrawal.

The withdrawal time always depends not on just approval from our side, but also from the payment provider you used. Different payment providers have different terms for making the withdrawal. But may I please go deep into the situation and ask for your email again?

Maybe we didn't find your account due to the extra spaces or symbols, this is a common problem with emails. Let's just try again.

Anyway, hope you already get your withdrawal request, as the complaint is already closed. Wish you all the best!

Kind regards
OXI team
• 2 years ago
They have amazing loyalty rewards, the fastest payouts ever (within an hour) excellent customer service and best games!
OXI Casino
Dear player,

Thank you so much for the high rating and warm words.

Indeed, we try to keep payout as fast as possible as we understand this is a big value for our players, and players are a big value for us.

Wish you have a great play!

Kind regards,
OXI team
• 2 years ago
Fast withdrawal, fun games, wide variety, amazing customer support, the best place to play, and have a good time. thumbs up for the team. Fast loading and no lag
OXI Casino
Dear player,

Thank you so much for taking your time to leave a 5-star rating for us.
Such feedback always motivates us to improve more and more for our players.

Wish you all the best!

Kind regards,
OXI team
• 2 years ago
As a casino fan, I can say that this is one of the best casinos — lots of bonuses and promotions. But most of all I like the regular tournaments with prizes, there is always something interesting going on.
OXI Casino
Dear player,

We are very plased you liked the experience playing with us!

We understand that our players are fond of bonuses, tournaments and promotions so we are doing all the best to make them so much as possible.

Wish you good luck with the next tournament!

Kind regards
OXI team
• 2 years ago
I deposited 2 times, played once with the bonus and once without. What can I say, 0 free spins and zero wins
The RTP felt 0.00 so I can't recommend it.
  • all bad
OXI Casino
dear player,

All actions in the games are carried out on the provider's side and our casino cannot influence them in any way. The casino is licensed and all providers are licensed as well. If you have an RTP claim, please contact the provider whose game you played so they can verify your session.

We are sorry that you failed and we are ready to offer you a bonus. Please provide your email address so we can credit your account with a bonus.

Kind regards
Your OXI team
Safety Index explained

Safety Index of OXI Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of OXI Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about OXI Casino and related casinos (47)

47All0Opened1Not solved17Solved29Rejected

Complaints directly about OXI Casino

Complaints about related Zoome Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: Can$200
Zoome Casino
Safety Index:Very high
Submitted: 25 May 2024
Resolved Our verdict

Case closed

Disputed amount: 43,000 kr
Zoome Casino
Safety Index:Very high
Submitted: 06 May 2024
Resolved Our verdict

Case closed

Disputed amount: €60
Zoome Casino
Safety Index:Very high
Submitted: 15 Jan 2023
Resolved Our verdict

Case closed

Disputed amount: A$7,725
Zoome Casino
Safety Index:Very high
Submitted: 31 Dec 2022
Resolved Our verdict

Case closed

Disputed amount: €80
Zoome Casino
Safety Index:Very high
Submitted: 24 Jul 2022
Show more complaints (+19)
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