The player from British Columbia had reported a lack of responsible gambling measures at a certain casino, stating that despite his requests for permanent self-exclusion, his account was continuously reopened. We had requested additional details and evidence from the player to aid in our investigation. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.
OXI Casino - Player's struggling with self-exclusion in the casino.
Amount: ??
OXI Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
OXI Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
This casino doesn't have any responsible gambling options. They keep reopening my account despite asked them to self exclude me forever.
Public
Public
1 year ago
Dear soccer,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OXI Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify the reason for closing your account?
- Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is tomas@casino.guru
Thank you very much in advance.
Best regards,
Tomas
Public
Public
1 year ago
Dear soccer,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
