HomeComplaintsOXI Casino - Player's struggling with self-exclusion in the casino.

OXI Casino - Player's struggling with self-exclusion in the casino.

Amount: ??

OXI Casino
Safety Index:High
Submitted: 23 Oct 2023 | Case closed : 15 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from British Columbia had reported a lack of responsible gambling measures at a certain casino, stating that despite his requests for permanent self-exclusion, his account was continuously reopened. We had requested additional details and evidence from the player to aid in our investigation. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.

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1 year ago

This casino doesn't have any responsible gambling options. They keep reopening my account despite asked them to self exclude me forever.

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1 year ago

Dear soccer,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OXI Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please specify the reason for closing your account?
  • Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is tomas@casino.guru

Thank you very much in advance.

Best regards,

Tomas

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1 year ago

Dear soccer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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12 months ago

I apologize for the late reply.

Could you please send me the original self-exclusion request you sent to the casino before your account was reopened? I apologize for the inconvenience.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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