The player from British Columbia had reported a lack of responsible gambling measures at a certain casino, stating that despite his requests for permanent self-exclusion, his account was continuously reopened. We had requested additional details and evidence from the player to aid in our investigation. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.
OXI Casino - Player's struggling with self-exclusion in the casino.
Amount: ??
OXI Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
This casino doesn't have any responsible gambling options. They keep reopening my account despite asked them to self exclude me forever.
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6 months ago
Dear soccer,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OXI Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify the reason for closing your account?
- Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is tomas@casino.guru
Thank you very much in advance.
Best regards,
Tomas
Public
Public
6 months ago
Dear soccer,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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