HomeComplaintsOXI Casino DE - Player complains that he didn’t win.

OXI Casino DE - Player complains that he didn’t win.

Amount: €200

OXI Casino DE
Safety Index:Above average
Submitted: 09 Mar 2023 | Case closed : 28 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany is dissatisfied with the compensation he received from the casino. We closed the complaint because the player stopped responding.

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1 year ago
Translation

I lost €200 in 20 minutes today playing Golden Fishtank. There were hardly any slot wins and the biggest win on free spins was €2.10. The online support promised me a bonus of €50 as compensation. However, I only received €15.

Automatic translation:
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1 year ago

Dear Unioner58,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Have you received any explanation from the casino about the given compensation? Did you decide to play the compensation that was offered to you?

Thank you in advance for your reply.

Best regards,

Tomas

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1 year ago
Translation

Hello, the casino is more than dubious. I was promised €50 - I received €25.

I lost €200 within 20 minutes. No winnings from the slot and with a ! Free spin 2.10 won with €0.50. That is more than dubious.

Automatic translation:
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1 year ago

Dear Unioner58,


Did the casino explain why you received less than what you expected? Could you please explain if you received a compensation of 15 or 25€?

Would you be able to forward the chat transcript or email about what the casino promised you and what they actually awarded you to my email is tomas@casino.guru? Alternatively, post it here.

Thank you in advance, for the reply.

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1 year ago

Dear Unioner58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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