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I lost €200 in 20 minutes today playing Golden Fishtank. There were hardly any slot wins and the biggest win on free spins was €2.10. The online support promised me a bonus of €50 as compensation. However, I only received €15.

Ich habe heute in dem Spiel Golden Fishtank innerhalb von 20 min. 200€ verloren. Es gab kaum Slotgewinne und größter Gewinn bei Freispielen 2,10€ . Der online Support hatte mir als Entschädigung einen Bonus von 50€ zugesagt. Erhalten habe ich jedoch nur 15€.

Dear Unioner58,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Have you received any explanation from the casino about the given compensation? Did you decide to play the compensation that was offered to you?

Thank you in advance for your reply.

Best regards,

Tomas

Hello, the casino is more than dubious. I was promised €50 - I received €25.

I lost €200 within 20 minutes. No winnings from the slot and with a ! Free spin 2.10 won with €0.50. That is more than dubious.

Hallo, das Casino ist mehr als unseriös. Man hat mir 50€ zugesagt - erhalten habe ich 25€.

Ich habe innerhalb von 20 min 200€ verloren. Keine Gewinne aus den Slot und bei einem ! Freispiel 2.10 mit 0,50€ gewonnen. Das ist mehr als unseriös.

Dear Unioner58,

Did the casino explain why you received less than what you expected? Could you please explain if you received a compensation of 15 or 25€?

Would you be able to forward the chat transcript or email about what the casino promised you and what they actually awarded you to my email is tomas@casino.guru? Alternatively, post it here.

Thank you in advance, for the reply.

Dear Unioner58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.