The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeOnline casinosOXI Casino review
OXI Casino review

Casino closed

OXI Casino DE has been closed and no longer operates.

Browse all casinos
Alimaniere Sociedad De Responsabilidad Limitada
2022
< $1,000,000
  • Costa Rica (Costa Rica)
OverviewUser reviews31Safety Index explainedDiscussion7

Casino closed

OXI Casino DE has been closed and no longer operates.

Browse all casinos

OXI Casino Review

OXI Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. OXI Casino has an Above average Safety Index of 7.8, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Continue reading our OXI Casino review to find out more about this casino and determine if it's the right fit for you.

Safety Index of OXI Casino – Is it fair and safe?

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of OXI Casino, we thoroughly read and reviewed the Terms and Conditions of OXI Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.

Based upon our estimates and collected information, we consider OXI Casino a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

We did not find OXI Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All of that, together with other factors considered in our review, has resulted in OXI Casino having a Safety Index of 7.8, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Note: As far as we are concerned, OXI Casino is related to 1 different casino. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of OXI Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

OXI Casino T&Cs

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of OXI Casino to be mostly fair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to OXI Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We have found no relevant complaints about this casino.

User feedback and assessment of OXI Casino

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Our database has a total of 31 user reviews of OXI Casino, giving it a Good User feedback rating. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

OXI Casino company information and licenses

OXI Casino belongs to Alimaniere Sociedad De Responsabilidad Limitada and has estimated yearly revenues over $1,000,000. This makes it one of smaller online casinos according to our classification.

OXI Casino has a gambling license in Costa Rica. Their license was granted by Costa Rica.

About payment methods and win and withdrawal limits

OXI Casino accepts 35 payment options. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, Bitcoin (BTC), Bank transfer, ApplePay, Santander, Flexepin, Sparda-Bank, JCB, Discover, Interac, HypoVereins Bank, ING Bank, Bitandpay, Kevin., Dogecoin (DOGE), Comdirect Bank, CashtoCode, Binance Pay, Cashlib, eZeeWallet, Google Pay, Tether (USDT), Jeton, MiFinity, Ripple (XRP), Ethereum (ETH), Tron (TRX), Litecoin (LTC), Deutsche Bank, USD Coin (USDC), Bitcoin Cash (BCH).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
EUR 1,000 per day No win limit
EUR 5,000 per week
EUR 15,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. The table below contains information about the languages at OXI Casino.

Language Website Customer support Live chat
English No Yes Yes24/7
Russian No Yes Yes24/7
German Yes Yes Yes24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Since customer support can assist you with problems related to registration process at OXI Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of OXI Casino to be average.

Slots and casino games at OXI Casino

You can play these types of games at OXI Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.

Titles supplied by 81 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, Relax Gaming, edict, Betgames, Turbo Games, Platipus, Concept Gaming, Swintt, Wizard games, Lucky Streak, Mancala Gaming, Spinmatic, Apollo Games, Spribe, OneTouch, BeeFee, Betsolutions, Mascot Gaming, Vivo Gaming, Champion Studio, Onlyplay, Amusnet, PlayPearls, PGsoft (Pocket Games Soft), Reel Play, Salsa Technology, Gamebeat, Live Games, Fugaso, Felix Gaming, Stakelogic, TPG (Tipping Point Gaming), AGT, Gamzix, 3 Oaks Gaming, CT Interactive, Golden Hero, Games Global, Thunderspin, SimplePlay, Barbara Bang, Playbro, Hacksaw Gaming, Netgame, Ruby Play, XPG (xprogaming), Asia Gaming, Ka Gaming.

Bonuses and codes offered by OXI Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 3 bonuses from OXI Casino based on the data from our database.

Note: Visit our separate page on OXI Casino bonuses to learn more about this casino's offers.
Read more Read less

Games

Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

German website
English customer support
All languages (3)
English live chat
All languages (3)

Game providers

Show all (81)
  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Big Time Gaming
  • ELK Studios
  • Yggdrasil Gaming

Positives

  • Deposits and withdrawals via cryptocurrencies
  • Good selection of game providers
  • Live chat support is available 24/7
  • Live dealer games are available

Negatives

  • No responsible gambling tools
  • Targeting just one country
  • The minimum withdrawal amount is €/$ 50 (or any equivalent currency)

Casinos related to OXI Casino

(2)
8.7

OXI Casino

Same management

Casino closed
9.0

Zoome Casino

Same management

Author: Michal Vicente Last updated: 14 Dec 2023 Anything incorrect or missing? Let me know
User reviews (31)

User reviews of OXI Casino

This is a place to share experience with OXI Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 31 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
soccer
Silver
• 2 years ago
No responsibile gambling option. When ask to close the account permanently, they just disable the account. They reopen the account again when player requested.
OXI Casino
Dear Player!

We are sorry your experience with us hasn’t met expectations.

Please, pay attention to the fact that account reopening is possible according to the player’s request. It does not contradict the casino policy or authority regulations, except cases described in paragraph 3.4 of the Terms and Conditions.

Please, be aware, that the reason for account closure must be clearly explained to avoid possible account reopening in the future.

Best Regards,
OXI team
titoandgon2022
Bronze
• 2 years ago
I want to say this the worst Casino ever. I requested a withdrawal 9/2/2023 and it’s 9/25/2023 still I’m waiting for them to pay me. I didn’t know lt takes 7-10 business day to be approved and another 7-10 business day to paid. You want to know why they make us wait that long it’s so we play back the money we won which was i did. I had won $10,000 and I end up losing $3,000 back because it takes that long but while Your waiting for your $2,500 weekly withdrawal Your allow
To Lose as much you’ve. Not me though after losing $3,000 I told them to cancel my account so I can’t lose anymore money. By far this casino is a scammer in my opinion.I agree with waiting 7-10 business days to be approve but it doesn’t take 7-10 business day to be paid especially if I requested it in bitcoin. You guys are a rotten sleazy casino and I wish someone sue the shit out of you. Casino doesn’t have respect for the customer and feeling. I can’t get a simple answer from them like a time, date , as too when my money would be deposited. People please yourself the time, energy, frustration, money and BS they put you through.
  • 7-10 business days to be approved for withdrawal and another 7-10 business days to paid.
  • $2,500 weekly withdrawal only
  • No customer service for phone calls
OXI Casino
Dear Player!

We appreciate you taking the time to share your feedback regarding your recent experience at our casino. Congratulations on your substantial victory, and we sincerely appreciate your continued patronage.

We're genuinely sorry to hear about your dissatisfaction, and we'd like to address your concerns in accordance with our rules.

First and foremost, we apologize for any inconvenience caused by the withdrawal process. We understand that waiting for your funds can be frustrating, but as per our Terms and Conditions (Section 7.1), we aim to process withdrawals within 2 business days. We take this commitment seriously and strive to expedite the process wherever possible.

If you have submitted multiple withdrawal requests simultaneously, please note that the 2-working-day period runs from the date of the last request, in accordance with Section 7.4 of T&C.

Regarding the weekly withdrawal limit, our standard limit for withdrawal of winnings is as follows: Per transaction - 1000 USD, Daily - 1000 USD, Weekly - 5,000 USD, Monthly - 15,000 USD, as per Section 7.3.

Furthermore, you mentioned concerns about losing money during the withdrawal waiting period. We understand your frustration, and we encourage responsible gaming. We take responsible gaming seriously, and we're here to support you in taking breaks if needed.

We apologize if you had difficulty reaching out to us. As per our rules, we offer support via chat or email. While we do not offer phone support, our support team is available to assist you promptly through these channels.

In order to assist you more effectively and thoroughly investigate the withdrawal delay you've experienced, could you kindly share your email address with us? This will give us an opportunity to expedite the review process and provide you with a swift resolution.

We once again extend our apologies for any inconvenience you may have encountered and deeply appreciate your understanding. Should you have any additional questions or concerns, please feel free to get in touch with us at your earliest convenience.

Best Regards,
OXI team
Papaleole
Bronze
• 2 years ago
My experience at this particular casino.
Firstly.
Very slow withdrawals.
If you make a withdrawal on Friday they will put the money in on Monday or Tuesday.
(personally I only used neteller)
Secondly.
Yesterday Sunday 24/9 while the casino sent me an email about deposit bonuses (77%). After contacting their chat, they confirmed that I can receive the bonus after deposit. So I made my deposit and then they told me that after an order from their administrator they exclude me from the offer without explaining the reason.
In all Altacore N.V. group casinos which I have written I have bad experiences with slow withdrawals, payment denials with unfair terms for players.
Personally, after yesterday's incident, I closed all the casinos of the Altacore N.V. group.
The only good thing is that it's VPN friedly, but still I can't give anything positive about it.
  • VPN friendly
  • Very slow withdrawals
  • They reject you from offers without explaining the reason
  • Unfair conditions for players
  • Bad website design
OXI Casino
Dear Player!

First and foremost, please allow us to extend our sincere apologies for any inconveniences you may have experienced during your gameplay. We deeply regret that you had a less than ideal experience, and we truly appreciate your feedback.

We also want to address your concerns regarding the withdrawal delay and the bonus issue. Regarding withdrawals, our standard practice is to process withdrawal requests within 24 hours following successful identity and account verification. Please note that this process takes place every day from 9:00 to 18:00 (GMT+3). However, depending on the withdrawal method chosen, there may be additional processing times imposed by the payment system.
Additionally, we have daily, weekly, and monthly withdrawal limits in place, which are detailed on our website's Terms and Conditions page. We understand that these limitations may have caused a delay, and we sincerely apologize for any inconvenience this may have caused.

Regarding bonuses, we would like to clarify that our company reserves the right to exclude users from receiving bonuses if they are found to be abusing our bonus or promotion policies. You can find detailed information about this in point 13.4.3 of our Terms and Conditions.

To better assist you and investigate the withdrawal delay and bonus issue further, could you please provide us with your email address? We will promptly look into these matters and provide you with a resolution.

We also want to note that individual preferences regarding design and user interface can vary greatly. While we have received many positive reviews about our user-friendly interface and design, we understand that it may not suit everyone's preferences. We appreciate your feedback and are continually working to improve our platform to ensure the best possible experience for all our users.

Once again, we apologize for any inconvenience you may have faced and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.

Best Regards,
OXI team
jannnmckay
Bronze
• 2 years ago
Terrible casino. Useless customer support. Half to 3x your deposit to withdraw, can deposit 15$ but must withdraw min 30$. Support is absolutely terrible. DONT RECOMMEND.
OXI Casino
Dear player

We regret that the casino's terms and conditions didn't meet your expectations. All information about the withdrawal process is described on our site in the "Terms and Conditions" section, in point 9 "Withdrawal policy", and every user has a possibility to agree with it or not during the registration. These conditions must prevent players from fraudulent activity including money laundering.

As for the support team, could you, please, specify, what exactly you didn't like?

We hope for your understanding of the terms and conditions, and if you ever need advice on slots with low volatility where the wagering can be more effective, please, contact our live chat and we will help you :)

Best regards,
OXI team
Kevbo1337
Silver
• 2 years ago
I can recommend this casino 0.0%! Responsible is a foreign word for this casino, there is no way to set a limit let alone self-lock your account, I went into the live chat and revealed there that I have a gambling problem and they should please lock my account forever but that If they don't they want you to keep depositing they write to you that you should please send an email with the reason I did that it's been over an hour now and my account is still accessible so I can continue gambling my money absolutely dubious Casino which has the intention that you reconsider the whole thing because you are addicted and keep gambling your money bottomless this casino should be banned I would recommend everyone to avoid this casino
  • Absolutely not recommended
OXI Casino
Dear player

It's a pity that you have a gambling problem. We believe that gambling should be fun and free of harm and only done for entertainment purposes. We advise you to seek help from professionals who deal with gambling problems: Gamblers Anonymous, GamCare, Gambling Therapy

Unfortunately, Responsible Gambling tools are not available at this moment, but we are working on the integration of this feature in the future. Please, note that it's important to take gambling responsibly and set certain limits for yourself. For example, to set limits of spending on online gambling on your payment system. It can be more useful, because, even if you have some limitations on a certain casino, you can always make an account in another one, and make a deposit there.

According to our Terms and Conditions, to block the account, it's needed to contact us via the email [email protected]. It's necessary to do this due to security reasons and confirmation, that a user is a true account owner

Could you, please, share with us your email address and we will check everything in detail?

Best regards,
OXI team
Doedel14
Silver
• 2 years ago
Verification requires selfie with casino website in background.
RTP is at 94%. As soon as you pay out a little something, you will be blocked for bonuses and will only find out after you have made a deposit with the respective bonus offer
  • No, bad casino - very very bad
  • Everything is bad
OXI Casino
Dear player

We are sorry that you experienced certain difficulties in our casino, and we would like to share our thoughts about your feedback

As for the verification process, the Security department may ask for additional documents according to our Terms and Conditions (you can check this information in the Terms and Conditions section, in point 9 "Withdrawal policy", and in point 11 "Anti-Money Laundering Policy")

The payout of a particular game depends on the provider of the game. We as a licensed casino only give the platform, which redirects a user to the game which is placed on the provider's servers

Restrictions for receiving bonuses can take place only in case of violation of the Terms and Conditions of a bonus, or any other fraudulent activity (the details can be checked in the Terms and Conditions section, in point 13.4.3.)

We hope you'll give us a second chance, and pick a great winning here someday!

Best regards,
OXI team
Blerko
Gold
• 2 years ago
I don't understand the good reviews.
I put in about 1700 in 5 to 6 days and it went pretty bad.

Putting a deposit limit on my offer was not due to technical reasons, when I asked me to exclude myself from the game for a few days if I wrote an email, gambling addiction prevention was zero, although they act so responsibly. You can't verify yourself beforehand, probably only when you want to pay out, and then you will definitely be put off until you lose everything.

I am sure that tactics are being developed on how to rob a player, but still they have small income because they don't understand that customers have to feel comfortable otherwise they will go to the next scammer 😄
  • Cashback, but what's the point if hardly anything is going on
  • Bad support
  • Very little gains
  • Gambling Addiction Tools, none
  • We have our state to thank for that, they make the legal game so boring that we have to run in dubious Curacao casinos.
OXI Casino
Dear player

We are truly sorry that your experience in our casino wasn't positive.

That's true that Responsible Gambling tools, unfortunately, are not available at this moment, but we are working on the integration of this feature, and it's in planning to be added in the future.
Also, we would like to mention that it's essential to take gambling responsibly and set certain limits for yourself. For example, to set limits of spending on online gambling on your payment system. It can be more useful, because, even if you have some limitations on a certain casino, you can always make an account in another one, and make a deposit there.
If you think that gambling affects you negatively or you spend more than you wish to, please, don't hesitate and ask for the help of professionals who deal with gambling problems:
Gamblers Anonymous, GamCare, Gambling Therapy

As for the game results, licensed casinos can't influence it, and the winnings depend only on entering a slot at the right moment and placing the right bet - it's your luck. With the right tactic, chances of winning can be higher, because slots show results at a certain distance according to their volatility. We recommend you to read about this on the internet or feel free to contact our chat and we will give you more information.

Best regards, OXI team
Mariner
Silver
• 2 years ago
After all it is one of the most reliable casinos I have played.
I have made 3 withdrawals of 2000 euros each and the money was in my bank account in 1-2 days.
The bonuses work autonomously (if you activate them, the wager will be calculated on the bonus and not on your own deposit as most casinos do).
  • Terms about bonus
  • Very fast payouts
  • Some times problems with support chat - answers
OXI Casino
Dear player,

We appreciate your feedback and your opinion about our platform.
Congratulations on winning! We hope you will get a lot more in the future :)

We are always trying to improve our service and give the most incredible experience for our customers, so, could you, please, specify, what exactly you didn't like in communication with our support team?

Best regards,
OXI team
rile15
Platinum
• 2 years ago
The website is a bit outdated, it could be nicer, the games are good, the winnings with the bonus are fine, I recommend ..
  • Slow document verification
  • Slow payout
OXI Casino
Dear player,

We appreciate your feedback about our platform. We always want to improve and get better, so to better understand your emotions about the casino, could you, please, specify, what you mean by the word "outdated"? Is it in the context of design or you are talking about something else?

Verification and withdrawal processes iv average take about 3 hours from our side, but we are trying to speed them up. We are sorry if you waited more time. Can you give us your email address so we could check how fast it was?

We are happy that you liked the casino overall and hope you will get a lot of positive emotions here :)

Best regards,
OXI team
tobyparris1
Bronze
• 3 years ago
quite annoying i was enjoying this casino great games with good connection and simple layout
i deposited with visa now it wont even let use bank transfer for withdraw
i havent even got up to the stage of verification yet which sounds like a nightmare...
am i better of going with crypto or am i wasting more money by depositing again just to try withdraw?
OXI Casino
Dear player,

We regret that you faced such difficulties in our platform and want to solve it as soon as possible.

The amount of payment methods, which are available for withdrawal depends on the region and the full list of them can be found in your profile, in the "Withdrawal" section. Could you, please, share your email address so we will be able to tell, whether the Bank Transfer is available or not?

As for verification, it's a simple procedure and doesn't take a lot of time. Please, contact us via Live Chat and we will help you to do this.

We hope the issue will be solved in the nearest time and you will keep enjoying our great games :)

Best regards,
OXI team
giannis400
Platinum
• 3 years ago
They asked for 34456 verification documents LOL, selfie with ID in hand and computer screen background with their logo, it didn't come out clear and they repeated it. They canceled my first withdrawal that I had requested by bank transfer because I had not written the iban correctly, they said it had a gap and it was wrong, that didn't happen but I did what they said. They canceled the bank transfer for the 2nd time for the same reason, I didn't understand that they had returned the money to the casino account, I played and lost it because I thought it came from a profit as I was playing, they did it on purpose so they wouldn't pay. They are thieves, far from this hypocritical casino, I can show you screenshots of what happened. The games are controlled, totally abnormal game development
--I'm coming back and saying that they don't have the courage to leave things as they are
  • If you win something, then you only lose
  • suspicious behavior in the movement of slots
OXI Casino
Dear player,

Thanks for sharing your contact details and your feedback.

First of all, we are truly sorry that your experience on our platform wasn't joyful and we regret that you faced difficulties with a withdrawal process.

As for the documents, we are a licensed casino and are obligated to process cashout only to verified users, so the necessary documents according to the requirements must be provided. You successfully passed this process.

As for the cashouts, the first transaction was declined by the processing center due to gaps between every four symbols in the IBAN. The second transaction was declined due to not entering four symbols in the IBAN. After the transaction was declined, we notified you about this via email.

As for the game result, they totally depend on the tactic of playing, the approach to a specific game, and entering a game at the right moment. Every licensed casino can't influence the game, we just give a platform for providers.

Once again, we regret that this situation took place and spoiled your impression of our casino. We hope you will change your mind and return for even bigger winnings. We are sure that with our support you will not experience such issues with the withdrawal process.

Best regards,
OXI team
radarus
Silver
• 3 years ago
I don't recommend this casino if you want to win & withdraw significant amount of money.
In my case they need 10 days to withdraw 2,5k EUR!
Good to play around, not good to win.
  • Good game selection
  • Quick CS reaction
  • Very low daily withdrawal limits (500EUR)
  • Withdrawals are processed every second day
OXI Casino
Dear player,

First of all, we want to congratulate you on a great winning! Great job :)

It's a pity that you faced difficulties with the withdrawal process. From our side, we are sending funds and process withdrawal requests within 24 hours, but usually, it takes just a few hours. The time for further processing depends on the payment system. Could you, please, share your email address so we could check why your withdrawal took so long?

As for the limits for withdrawal, sure, we have a daily limit in the amount of 500 EUR, but users can widen it by receiving a new level according to our VIP program. On the last level monthly limit is 30 000 EUR, so the daily limits also increased.

We wish you nice winnings in the future and we hope the withdrawal process will not disappoint you anymore!

Best regards,
OXI team
Shane_wright
Bronze
• 3 years ago
OXI Casino is one of the best platforms to look at when it comes to online casinos. It's a true platform worthy of love.
OXI Casino
Dear player,

We are so happy that you choose us! We hope there are a lot of even more positive emotions waiting for you in our casino :)

Best regards,
OXI team
JohnThompson
Bronze
• 3 years ago
Good casino with nice bonuses and fast payouts. One of my lists of best casinos.
  • Nice bonuses
  • Fast payouts
OXI Casino
Dear player,

We are glad you have us on your list of best casinos!

We will be working hard to be the most attractive platform for you and hope that someday we can become the only one and your favorite option :)

Best regards,
OXI team
Peter_Fisher
Bronze
• 3 years ago
For me, OXI is the best Canadian casino. Loads of slots to choose from, an excellent functional interface, fast withdrawing and a super competent support team!
OXI Casino
Dear player,

We appreciate your feedback and are grateful for your review! We are sure that we can keep providing you with the best service to make your experience here even better!

Best regards,
OXI team
Unioner58
Silver
• 3 years ago
Unfortunately I have to correct my rating. Got the impression the games are rigged. Customer service absolutely overwhelmed.
  • game selection
  • Verification and payout- what a pity
  • Games are rigged
  • 1000 Games BTG Dragon Born Not a single free spin
  • RTP miserable
OXI Casino
Dear player,

It's a pity that luck wasn't on your side during your time on our platform, but the results of the game don't depend on a specific casino, because users play on the servers of game providers. Approach to a particular game and tactic can be a key to success. As games have different volatility, dispersion, max. win, etc., the approach should be different according to the specifics of a particular game. We can teach you if you wish :)

As for the customer support service, could you, please, specify, what exactly went wrong and what exactly you didn't like? We want to help you and solve your case as soon as possible!

Best regards,
OXI team
Olivia_Singh
Bronze
• 3 years ago
Very trustworthy and good casino with fast withdrawal! I've already played for over 5 months and never had any problems. Recommend it!
  • Good casino
  • Fast withdrawal
OXI Casino
Dear player,

Thanks for those kind words! We are glad that you are staying with us and hope you will keep winning and enjoying our fast withdrawals :)

Best regards,
OXI team
Jamseels
Bronze
• 3 years ago
Great casino, great customer service, good games, good welcome bonus and more. I recommend Oxi Casino!
OXI Casino
Dear player,

We are truly happy that you have had such a great experience with us! We will keep growing and improving to give our best to our customers. I'm sure you will have a lot of happy moments here in the future!

Kind regards,
OXI team
StephenFI
Bronze
• 3 years ago
I like that they have PnP for Finnish players and all bonuses are non sticky. I have been playing at Oxi Casino for 5 months now and I still enjoy playing because I haven't had any problems with it. I always get the money quickly.
OXI Casino
Dear player,

We are so happy to get the positive feedback and such an amazing rating from you!

We'll keep working on our product and improve it for you.

Kind regards,
OXI Team

nina.kef
Bronze
• 3 years ago
Oxi Casino is one of my tops! The payout was fast, for me it is important.
  • Fast payout
OXI Casino
Dear player,

Great to have such an incredible feedback from you. We are doing our best to keep our players satisfied!

Best regards
OXI team
galinahchno
Bronze
• 3 years ago
I heard about Oxi Casino from my friend. I like it, I won and withdrew here a good sum!
OXI Casino
Dear player,

Thanks for taking your time and share this kind words with us. We are so lucky to have you as our player!

Kind regards
OXI team
florencejone
Bronze
• 3 years ago
Oxi Casino is one of the best casinos I have ever played at.
Convenient to use.
OXI Casino
Dear player,

Awesome to get such kind of review, really appreciate it!

One of our main goals is to make our service comfortable, enjoyable, and easy to use, so we are happy you noted the convenience.

Have a great play!

Kind regards
OXI team
jillbaxt
Bronze
• 3 years ago
Great casino with a lot of cool games, bonuses and with a fast payout! I will recommend it to my friends!
OXI Casino
Dear player,

We are so grateful for the positive feedback. Always happy to see that our players see our efforts!

Kind regards
OXI team
ElikaVil
Bronze
• 3 years ago
I play Oxi Casino near 4 months and it is one of my favourites. It has a large choice of games. I had an issue one time there, but support answered me fast, helped and we solved with them it. I didn't notice any cons.
  • A lot of games
  • Good support
OXI Casino
Dear player,

We are very pleased to get from you such an awesome review.

Great that you contacted our Customer Support team to solve your issue! Customer Support is working 24/7 for you and ready to help with any kind of questions.

Wish you great luck and good play!

Kind regards,
OXI team
Schmidt
Unregistered user
• 3 years ago
They have amazing loyalty rewards, the fastest payouts ever (within an hour) excellent customer service and best games!
OXI Casino
Dear player,

Thank you so much for the high rating and warm words.

Indeed, we try to keep payout as fast as possible as we understand this is a big value for our players, and players are a big value for us.

Wish you have a great play!

Kind regards,
OXI team
MelisaMidler
Bronze
• 3 years ago
Fast withdrawal, fun games, wide variety, amazing customer support, the best place to play, and have a good time. thumbs up for the team. Fast loading and no lag
OXI Casino
Dear player,

Thank you so much for taking your time to leave a 5-star rating for us.
Such feedback always motivates us to improve more and more for our players.

Wish you all the best!

Kind regards,
OXI team
juliehann
Unregistered user
• 3 years ago
As a casino fan, I can say that this is one of the best casinos — lots of bonuses and promotions. But most of all I like the regular tournaments with prizes, there is always something interesting going on.
OXI Casino
Dear player,

We are very plased you liked the experience playing with us!

We understand that our players are fond of bonuses, tournaments and promotions so we are doing all the best to make them so much as possible.

Wish you good luck with the next tournament!

Kind regards
OXI team
ragner69
Silver
• 3 years ago
I deposited 2 times, played once with the bonus and once without. What can I say, 0 free spins and zero wins
The RTP felt 0.00 so I can't recommend it.
  • all bad
OXI Casino
dear player,

All actions in the games are carried out on the provider's side and our casino cannot influence them in any way. The casino is licensed and all providers are licensed as well. If you have an RTP claim, please contact the provider whose game you played so they can verify your session.

We are sorry that you failed and we are ready to offer you a bonus. Please provide your email address so we can credit your account with a bonus.

Kind regards
Your OXI team
Timo85
Bronze
• 3 years ago
Watch out, almost 6000 euros won and now only a maximum of 400 euros is paid out every 2 days.
So you have to wait weeks until you have the money in your account!
  • All sorts of games available
  • page well constructed
  • You have to set deposit limits via email
  • Very few free spins if you have won a bit before
  • You have to clarify a lot via e-mail
  • Payout takes too long and amount too low
OXI Casino
Dear Tim,

We thank you for your time and your feedback. We appreciate every comment that helps improve the OXI experience!

If you want to increase your withdrawal limits, you need to reach a higher VIP level. We hope you see our efforts as a new casino and the integrity we guarantee to every player who joins OXI Casino. With us you win and we honestly pay out all winnings. We want to build good and trusting relationships now and in the future.

If you have any questions, contact our 24/7 live chat and you will get an answer immediately.

Kind regards
Your OXI team
Dizzaya
Gold
• 3 years ago
Clear refusal to the casino..clear scheme..small profit then it's down in no time..not recommended under any circumstances.
  • I do not find anything
  • Really nothing at all
  • The structure of the site is ok
  • No limits
  • Everything has to be clarified by email
OXI Casino
Dear Dizzaya, Thank you for your feedback and your desire to make us better!

We are always happy about the opinions of our customers and try to draw new ideas for development from the feedback.

Player safety is our top priority, so some procedures may seem lengthy, but they are necessary in order for us to protect your data and winnings.

Modern casino slot machines are computer programs that work on the basis of hack-proof algorithms. Therefore, OXI Casino does not affect gameplay in any way.

There is a concept like "RTP" which means "return to the player". In this case we are talking about the mathematics of the game, which is determined by a random number generator.
The average value of this indicator in our casino is 95-97% and more, depending on the gaming software provider.
The distance to get such indicators is about 100,000 bets and is determined by the total odds of bets on a specific game for the selected provider.
In other words, you can make many bets with "zero" wins, while another player who visits the slot for the first time in his life will hit the big jackpot.
But that's only the best thing: the price is completely spontaneous and unbiased.

We are very sorry that you had a negative impression of our casino. We try to make the pastime in the casino as convenient and pleasant as possible for each of our players. Our support team works 24/7 and is always ready to help. We will be happy to see you again!
Safety Index explained

Safety Index of OXI Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of OXI Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in German):
    Read more

Other factors

  • License from a bad regulator

Complaints about OXI Casino and related casinos

(65)
65All2Opened0Unresolved22Resolved41Rejected

Complaints directly about OXI Casino

Our verdict Player stopped responding

Player's withdrawal delayed.

The player from Greece had requested a withdrawal and submitted the necessary documents for KYC verification. He had complained about the slow transaction process at the online casino. We had advised him that the verification and withdrawal process could take up to 14 days, especially for first-time requests. We had extended the timer for his response by 7 days, but he failed to respond within the given timeframe. As a result, we couldn't investigate further and had to reject the complaint.

Read moreRead less
Closed Submitted: 25 Mar 2024
Disputed amount: €56
Our verdict Player stopped responding

Casino failed to close player's account.

The player from Germany had submitted multiple requests for permanent account closure at an online casino. However, these requests had been ignored which led to substantial financial loss as the player continued to gamble. Despite our attempts to gather more information and assist, the player failed to respond to our inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

Read moreRead less
Closed Submitted: 20 Nov 2023
Disputed amount: €3,000
Our verdict Player stopped responding

Player's struggling with self-exclusion in the casino.

The player from British Columbia had reported a lack of responsible gambling measures at a certain casino, stating that despite his requests for permanent self-exclusion, his account was continuously reopened. We had requested additional details and evidence from the player to aid in our investigation. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.

Read moreRead less
Closed Submitted: 23 Oct 2023
Disputed amount: ??
Our verdict Case closed

Player’s withdrawal is delayed.

The player from Germany has been waiting for a payout for 40 hours without any email confirmation. Despite reaching out to support and being forwarded to the finance department, no response has been received. This issue arises after a lengthy verification process. The complaint was resolved as the player's payment arrived.

Read moreRead less
Resolved Submitted: 09 Jul 2023
Disputed amount: €1,800
Our verdict Case closed

Player’s attempt to self-exclude from the casino was overlooked due to a technical error.

The player from Germany asked for a self-exclusion by email. Due to a technical issue, this email was overlooked. Eventually, the casino refunded the player. The issue was successfully resolved.

Resolved Submitted: 15 May 2023
Disputed amount: €2,500
Our verdict Player stopped responding

The player's dissatisfied with the casino's RTP.

The player's dissatisfied with the casino's RTP as he did not win anything. The complaint was closed as the player stopped responding.

Closed Submitted: 27 Mar 2023
Disputed amount: €4,000
Our verdict Player stopped responding

Player complains that he didn’t win.

The player from Germany is dissatisfied with the compensation he received from the casino. We closed the complaint because the player stopped responding.

Closed Submitted: 09 Mar 2023
Disputed amount: €200
Our verdict Other

Player's account has been blocked.

The player from Greece has been blocked without further explanation. The player decided he was no longer interested in proceeding with this complaint.

Closed Submitted: 28 Feb 2023
Disputed amount: €330
Our verdict Insufficient evidence from player

The player's experiencing an unspecified issue.

The player's experiencing an unspecified issue with his winnings. The complaint was closed due insufficient evidence from the player.

Closed Submitted: 16 Feb 2023
Disputed amount: €1,000
Our verdict Case closed

Player’s struggling to verify.

The player from Germany is experiencing difficulties verifying his account. The player confirmed the issue was resolved.

Resolved Submitted: 09 Jan 2023
Disputed amount: €2,000
Show more complaints (+10)
Discussion

OXI Casino Discussion

Discuss anything related to OXI Casino with other players, share your opinion, or get answers to your questions.

Our reviews of other casinos
Golden Reef Casino ReviewChallenge Casino ReviewAztec Riches Casino ReviewPlayMojo Casino ReviewBankonbet Casino ReviewPrime Casino ReviewColosseum Casino ReviewKansino Casino ReviewKoru Casino ReviewSpinello.bet Casino ReviewOlympusbet Casino ReviewGxmble Casino ReviewLucky Duck Casino ReviewPlay2x Casino Review2aries Casino Review
OXI Casino Review – Expert & Player Ratings [2026]
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.