Oshi Casino - The player's account got blocked.

I got a bonus the first time I played. And I won 2400$. The casino then closed the account without giving any reason. When I contacted support, they said that the manager's decision was the final decision, and nothing was done.

Hello ktakayuki778,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Oshi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Confirmed yesterday, 2/11.

The prize is a bonus for the first deposit.

Earned 2400 yesterday at 12:30 Japan time,

The account was closed around 17:00.

And the last time we talked

Email from me 17:30

Why did you close my account? I don't think I'm doing anything wrong.

Reply email from casino 18:00

Your account was closed according to the administration decision.

That's all.

Hello.

At 6:30 Japan time this morning, we received the following message from the casino.

In order to process a refund of your deposit made, we would like to ask you to email us with the following information:

-Your full name

-Account Number of your Jeton account

We hope for your understanding.

Did you guys help solve it? I am very grateful.

Hello ktakayuki778,

Did you already forward the documents to the casino? Is getting a refund of your deposits a sufficient solution for you?

I have already sent the requested information back to the casino.

If the casino pays out my deposit, I'm happy.

However, I have yet to withdraw money from the casino.

I'm afraid the casino won't refund my money.

Also, I am afraid that only the principal of my winnings will be refunded.

These are not good enough solutions for me.

Thank you ktakayuki778 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

The casino has returned my deposit. It's a pity that the winnings weren't paid out, but I agree.

Thank you very much for your cooperation.

Hello ktakayuki778,

I'm Michal and I have taken over your complaint. I have reviewed this case and I just want to double check if I understand correctly that receiving your initial deposit is a sufficient solution to your complaint.

If so, please confirm this, we will close your complaint as resolved and no further investigation will be done.

yes.

Please mark it as resolved.

Thank you very much.

Thank you for the confirmation, ktakayuki778.

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

I would like to thank both parties for their cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal

Casino.Guru