Opabet777 Casino - Player’s account was deactivated following bonus use.

I made a deposit today, the 22/08/2023, with opabet using a 200% bonus. I recharged 100 reais and ended up with 300 reais. They gave me a rollover of 21,000 which I completed and made 9,000. I requested a withdrawal of 300, but after 30 minutes they deactivated my account, and the withdrawal did not go through. I want my money back, at least the amount I deposited, or I will sue this company.

The platform does not have support. It just keeps loading the chat but doesn't open.

My game ID is 188758.

Dear kakacaufamann04,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Opabet777.

Please allow me to ask you a few questions, so I can better understand the situation. 

How did you learn about your account being blocked?

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

Have you completed account verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played the slots from the PG soft provider (Tigre,touro,rabbit) the account does not ask for verification I had already played on the same platform but with low earnings they paid when I won high amounts they deactivated my account. I went to log back into the account to see if the withdrawal had been processed and the account was deactivated and I can no longer log in

Thank you for your patience.

Were you able to contact the casino via Telegram or their live chat since your last message? Have you received any response?

Dear kakacaufamann04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I managed to contact them via chat and they told me that I committed a fraud of creating two accounts on the same cell phone but that didn't happen, they are making it up so as not to pay me

Thank you very much, kakacaufamann04, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear kakacaufamann04,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will try to contact the casino to see if I can help

We would like to invite Opabet777 Casino to join the conversation.

Dear Opabet777 Casino,

Can you please provide more information on why was the player's account deactivated?

I hope my problem is resolved I have prints and proof of deposit I will sue this company I have been without my account for almost 1 month which has been deactivated

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kakacaufamann04,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license (we were unable to verify if the mentioned Curaçao license is valid or real) and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru