Onlywin Casino - Player's winnings are delayed and not credited.

My winning is not credited to my account four times. I have played on live casino monopoly game evolution provider. My betting was accepted and confirmed after winning four times in deferent days my winning is not credited to my account I have contacted the evolution provider and they have made a ticket about this case and they told me to contact your casino customer support team about further details. Onlywin casino is not sharing the details about this issue. They are cheating in deferent ways to delay the winning. First they told me we have started investigation about this issue with game provider. And where waiting for response . But its not true the evolution provider told me that we have already responded your casino about this issue. According the bet history in my account everything is correct the bet is accepted. Evolution provider also conformed that my bet was accepted and you have won your money. And now I don't understand where is my mony than way I don't get my winning

Please help me about this issue I have never seen this issue on another casinos

Dear Wali19,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Onlywin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please share supporting evidence of your claims?

• Please share the records of your bet being accepted here or send the information to my email at tomas@casino.guru
• Could you please share your communication with the casino and the game provider regarding the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. Tomas

I have sent it to you via email some documents what I cold send chat with evolution provider was able to send

There is new update from evolution provider they have already responded my casino about 3 bets issues results. The final results from evolution has been passed to the casino.

There is only one issue left by evolution provider which onder the investigation.

The casino has accepted the we have results from evolution provider about your winnings and casino asked me if you want we can credited your winnings on your account. I told them that I want my winning from this 3 bets which resloved from evolution provider. For one issue which is onder investigation I can wait.after they added only my bets not my winning

I was in shock . I told them way I don't my winning the live chat agent told me I can added only this 16,52 euro to your account as a cash bonus wagering requirement 40x . This something that I have never seen in others casinos. This is kind of fraud. Iam everyday in contact with evolution provider in chat they told me that your casino should share the issue report but my casino hiding the report they don't share with me the results from evolution provider. They trying to take my winning. This casino cheating players which is against the gambling law and rolls. I want to get this casino in complaint platform and get my winning from this casino do please I need help about this case . I am ready to share with you all proof

Thank you

Beste regards

Bakhtyar ****

Hello. Tomas today the evolution provider has confirmed that we has resloved your all issues and closed your tickets . My casino is not confirming this results they are lying about it I am more disappointed about this issue I have send the live chat agent of onlywin casino all proof of confirmation of my issue from evolution provider. But the casino refuse this confirmation and holding my winning

Please contact them to credited my winning

Thanks

Beste. Regards

Wali19

Hi Tomas and Wali19,

Thank you for bringing up the issue with us with all the details, it gave us more understanding about how it should've been solved and will be a fantastic reference for out team in the future.

I noticed that our support team was quick in responding and they provided you with plenty of FS throughout your gaming experience to ease up the tension while we were waiting for the game provider's reply, which is worth noting.

There was indeed an issue with Wali19's gaming experience which we apologize for. The issue had been brought up with the game provider and was solved. The amount specified in the case was credited to your player account Wali19 earlier today and it can be withdrawn if requested.

Tomas, in case any details screenshots or proves needed, please let me know and it'll be sorted.

Thank you for being upfront Wali19.

Kind regards,

Wishing you the best gaming experience

Hello. Tomas thank you for helping me

But right now there is another issue with my withdrawal I have requested

Withdrawal my winning many times and ita refused every time I don't way my account is fully verified with all documents bank card ID

Hello. Tomas and casino guru team I want inform you that my issues are completely resolved thank you so much for helping about my case 😊

We can close this case as a successful resolved again thanks to the casino guru team

Best regards

Wali19

Dear Wali19,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Onlywin Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru