Onlywin Casino - Player is waiting for winnings from unresolved bets.

Hello. I have played live casino game monopoly game from evolution provider and snake& laeder game from pragmatic provider. My bets are accepted and I didn't received my winning it was total four unfinished bets which I didn't received the winning for and I have contacted the evolution provider they told me that your issues are resolved from our side you have to contact the casino customer service I have contacted the casino customer service they are saying we didn't received any response from evolution provider. Normally the process takes 48 hours to resloved the issue and its tooks more the maximum time I am really disappointed and I don't know where is exactly the issue. I need help about this issue it's second time I am complaining about same issue

Beste regards

Wali19

Dear Wali19,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Onlywin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide supporting evidence of your case?
• Please share the records of the bets from your gaming history and any relevant communication from the provider and the casino regarding the issue.
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. Tomas

Thank you for reviewing my case

I am gonna send you the conversation with onlywin casino customer service you can see everything discussed about my issues

Beste regards

Wali19

Hello. Tomas

I have forget to tell you that onlywin casino delay my case they don't speed up the process the reason way they doing I don't khow so please tell them resloved my issues soon as possible because its four dayes from my issue

Hello. Tomas I have been scammed by this casino which I have decided to delete my account but my winning which is onder the investigation of delayed via casino I want yo withdrawal my winning so please tell them resolved my issue and cashout my winning the casino is full of issues I don't want play anymore on this casino but I want issue winning back

Hello Wali19!

Really sorry to hear about the decision to delete your account. We are in fact still waiting for the reply from our Game Provider. Adding the screenshots to let you know that the issue is being taken care of and not left hanging.

Thank you for the patience, we will be trying to reach the provider and once we hear from them, I'll get back to our chat straight ahead.

Kind regards,

OnlyWin team.

Hey Wali19,

We just got a reply re Monopoly game. That led to us refunding 92 EUR. Attaching the screenshot. Still waiting for the reply re Snakes & Ladders Live. Will keep you updated about the result.

King regards,

OnlyWin team.

Hello. Tomas &onlywin casino

I have received 92 euro winning from monopoly game which two issues has been resolved and two issues is not yet resolved,

Thank you tomas&onlywin casino

Beste regards

Wali19

Hello Wali19,

Thank you for you patience. We're still waiting for the update from our game provider. Here's the screenshot from yesterday's evening. 

Tomas, is there a chance to add the time to our case? Since it's something we're not in direct control of, unfortunately.

Kind regards,

OnlyWin team.

Thanks both parties for the reply.

Since the resolution of the issue depends on a third party -that of a provider, we understand this might cause delays.

I'll set the timer to 14 days, kindly inform us about any updates in the meantime.

Hello tomas

I respect your 14 dayes timer but as you can see that it's already twoo weeks from this issue and still this issue is not resolved, I asked to the onlywin casino to share with me the game number ID which I had issue on it that I can contact the pragmatic gaming provider to ask them speed up the process, unfortunately the onlywin casino don't want give me this information for what reason I don't know, but according the terms and conditions of gambling the player is allowed to get this information from casino. And I have also faced new issue with deposit 2k via bank transfer which is not arrived I am waiting for 2 dayes

Beste regards

Wali19