OlympusPlay Casino - The player's deposit was not credited.

I deposited a few times over a week or so and some of the deposits went through but unfortunately some didn’t. I spoke to customer services and they said they can see the transactions had failed but I showed them proof that the money had been taken out of my bank. All the said was "it will be sat in pending and will return to my bank" these were between the 20th of December and the 27th of December and the funds have not been returned despite me contacting them regularly.

Hello jhatton17,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with OlympusPlay Casino. Please allow me to ask you a few more question before we would move forward.

How many deposits were not credited to your casino account? What payment method did you use? Did you also contact your payment provider with this issue?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hi Nick, it was 6 deposits in total.

I used my Visa card for the transactions. I haven’t contacted my bank. I have spoken to them before regarding this but because it is a casino site, they will not charge back the funds as I can’t prove the deposits weren’t played through. But the casino confirmed to me that they did not receive the deposits so I sent screenshots of the money coming out of my bank but still they did nothing.

I spoke to the casino on the website and as of yet, they have not responded to any of my emails.

kind Regards

Jack

Thank you jhatton17, can you also send us some kind of proof of your deposits which could support this case further? Would be great to have evidence in case we could successfully reach the casino. Please send it to nikolas.b@casino.guru.

Regards,

Nick

Hi Nick, yeah no worries, I’ll send some screenshots of the transactions over to you.

thanks, Jack

Thank you jhatton17 for the e-mail. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello jhatton17!

I will take care of your complaint from now on. I will try to contact the representatives of OlympusPlay Casino in order to inquire about the issue.

We would like to ask OlympusPlay Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear jhatton17,

I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.