Olympusbet Casino - Player unable to use verification software for withdrawal.

I can not made withdraw, because company use Jumio software for liveselfie, not work impossible. I have send request withdraw my funds 283e. Because i can not do it automatic.

I have send documents by mail.

Here is link for Jumio software trustpilot

https://www.trustpilot.com/review/jumio.com

I say, this is scamming. I have send documents for evidence.

Dear 5801451,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly you submitted the documents to the casino today? Have you received any reply from the casino regarding your verification status?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I got the account verified.

I'm still waiting to be discharged.

Withdrawal paid, thanks for your help.

Dear 5801451,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru