The player from Poland encountered a blockage when attempting to create an account with a bookmaker, receiving an error message during the deposit process. They sought assistance to resolve the issue. The Complaints Team reviewed the case and determined that, since there were no withheld funds or voided winnings, further assistance could not be provided. It was explained that online casinos have the right to refuse service, and the player could not be compelled to deposit if restricted by the bookmaker.
OhMySpins Casino - Player is blocked from making a deposit.
Amount: ??
OhMySpins Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Hello, I would like to know if it is normal that I'm blocked in bookmakers with this "soft". Whenever I create account and want to deposit money I got this error (on screen). Could you help me?
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2 months ago
Dear kobylkarm,
Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you're experiencing with being blocked.
To help us better understand your situation and assist with your case, could you clarify a few details?
- Are you encountering this issue with multiple bookmakers, or is it happening with this specific one?
- Can you confirm whether this error occurs immediately when you create an account or only when you attempt to deposit money?
- Have you already tried contacting the bookmaker’s support team about this issue? If so, could you share any responses you’ve received?
- Additionally, do you have any funds currently withheld by the casino?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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2 months ago
This case is about all bookmakers with that "soft", this bookmaker (OhMySpins) is example.
Yes, I confirm that it occurs immediately. They allow me to create account, but when i enter my data (phone/name and surname) and then I go into deposit site - there is error shown on screen.
I tried many times to contact them, they've told me that they are allow to forbidden me depositing money (restricting me)
No, no. I'm not able to deposit money there or wherever 😀
Best regards,
Kamil
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2 months ago
Dear kobylkarm,
Thank you for the additional information regarding your issue with the bookmakers.
After reviewing your case, since there are no withheld funds or voided winnings involved, we regret to inform you that we are unable to assist further in this matter. Please understand that online casinos and bookmakers have the right to refuse service to any player at their discretion. Unfortunately, we cannot compel a casino to accept a player if they have restricted or banned them from depositing.
If you encounter any other issues in the future, feel free to reach out, and we'll do our best to assist where possible.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
