The player from Germany has experienced a technical problem while playing a specific slot machine. We’ve rejected this complaint in our system due to a lack of evidence.
OhMySpins Casino - Player has experienced a technical glitch while playing.
Amount: €360
OhMySpins Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I have played at this casino for several weeks and also made a successful withdrawal. After that I continued to play and then got free spins on 50 cents in the game "Big Bad Wolf", which made a profit of ~360€. Immediately after the free spins, the error message "technical problem occurred" came from the casino. And the profit was not posted. The free spins cannot be found in the course of the game. Contacting the casino did not help to solve the problem. I have never experienced anything like this at any casino.
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1 year ago
Dear manfred123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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1 year ago
Translation
Unfortunately, the games are not in the game history. I don't have any videos or screenshots either. I thought to myself that I had little chance there. Nevertheless many thanks
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1 year ago
Dear manfred123,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.
