HomeComplaintsOddsRing Casino - Player facing withdrawal delay due to additional verification.

OddsRing Casino - Player facing withdrawal delay due to additional verification.

Amount: Can$7,400

OddsRing Casino
Safety Index:Above average
Submitted: 30 Nov 2023 | Case closed : 22 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Alberta, despite having been fully verified, faced difficulties in withdrawing her winnings due to additional document requests by the casino. She claimed the casino had sufficient information for identity and holder verification and perceived the casino's actions as stalling. The player did not respond to our messages and queries, which led us to be unable to investigate further. As a result, the complaint was rejected.

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11 months ago

I have had an account with them for years and was fully verified upon winning they asked for drivers license passport and birth certificate they needed old back account that would have been provided before and credit card numbers that over time have been changed but accounts are the same. I explained I do not have the old cards anymore and the statements say account number not cc number and they will not verify! They have more then enough information now to prove Identity and holder of account but they are being very slow and giving me a run around. I’ve asked my lawyer what to do, meeting with him to find out next step to receive winnings

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11 months ago

Dear brittanycsoma,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OddsRing Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Do your winnings come from a deposit made by a verified payment method, please?
  • Do you have any proof that the old credit cards were issued in your name, such as a confirmation issued by your bank?
  • Could you please send me the recent relevant communication between you and the casino on the topic? Please include your and the casino's responses. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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11 months ago

Yes I did etrasfer for the deposit and applied to have withdrawal the same way I have sent all bank statements that are the same account but the visa debit numbers have changed and I do not have access to them but i don’t keep old cards pretty sure bank takes them I was fully verified until I try to make a big withdrawl then the say I’m not but my account was status fully verified

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11 months ago

Please send me the recent relevant communication between you and the casino to my email at tomas@casino.guru for review so we may have a complete picture of the situation before we contact the casino.

I apologize for the inconvenience.

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11 months ago

Dear brittanycsoma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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