OddsRing Casino Review

The player from Greece was very active but had not received a no-deposit bonus despite substantial losses exceeding €1,000. They requested a bonus and apologized for previously abrupt behavior with customer service out of frustration. The issue was resolved after the casino granted the player a €25 no-deposit bonus. The player confirmed the resolution, and the complaint was marked as resolved by the Complaints Team.

The player from Portugal, who was identified as a high-risk gambler, had reported that Twin Casino Portugal had failed to close his account despite his repeated requests and national self-exclusion. The player had lost nearly €10,000 and sought to recover his losses. The player had claimed that the casino had made it complicated to self-exclude and hadn't blocked his account even after acknowledging his gambling problem. The player later reported the casino had returned all the money the player had spent post his disclosure of gambling addiction and had revamped their support team and website for easier self-exclusion and payment limitation. The player had been satisfied with the resolution.

The player from Canada had been frustrated with the casino's requirement for PDF bank statements instead of screenshots for a withdrawal after a significant win, which had caused a delay in withdrawal. After multiple interactions with the casino's customer support, the player had been asked to provide an unedited proof of deposit. The player complied and had been subsequently verified by the casino. He then successfully withdrew a small amount and a larger amount, totaling around $4000. The player confirmed that the issue had been resolved.

The player from Greece had requested an account closure at Twin Casino due to concerns about gambling addiction. The casino had closed the account only to allow it to be reopened later with the same email, leading to a loss of 336 euros. The player was requesting a refund of this amount. We contacted the casino, asking for clarification on how a self-excluded player could create a new account with the same information. After reviewing the case, the casino decided to refund the deposited funds to the player and advised him on how to apply for a comprehensive self-exclusion. The player confirmed that he had received the refund and the issue had been successfully resolved.

The player from France had made a deposit and gained winnings at Twin Casino. After one successful verification, the casino had asked for a selfie with a passport and a site name for second verification. He had submitted the verification three times, and his withdrawal of 720 euros was delayed. The casino had claimed that they did not have any record of the player's account. After the player provided proof of his account, the casino approved his second verification and processed his withdrawal. The player was then able to access his winnings.

The player from Ireland is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's unable to finish verification as his card statement is being rejected. The verification was completed successfully and the player was paid out. Due to the exchange rate difference the player withdrew less than he expected. The casino didn't offer an explantaiion, but we believe the issue is not necessarily the casino's fault. As the player doesn't wish to continue with the complaint and the main issue was resolved we closed the complaint as resolved.

The player from New Zealand is having difficulties passing the verification process. The casino team later informed us the matter had been resolved and the player successfully passed the verification process. There were no further updates from the player. Based on the information provided by the casino, we closed the complaint as 'Resolved'.

The player from India faced an issue with depositing 17,000 into their Leon Casino account on October 21, as the amount had not yet been credited. The player later confirmed that the deposit was credited successfully. The complaint was marked as 'resolved' by the Complaints Team, who appreciated the player's cooperation and encouraged them to reach out for future issues.

The player from Sweden had made deposits totalling 3500 euros and won 9557 euros, but faced delays in withdrawal due to extensive verification processes. After completing multiple verification steps, he had not received any updates for 24 days. The player eventually received his winnings after 40 days but encountered issues with his loyalty points, which were blocked due to allegations of arbitrage betting. The complaint was resolved successfully, and the player confirmed that he received all his money.

The player from India won a total of 42,006 INR at Leon Casino but faced multiple verification requests, including a bank statement and a selfie with a date. After verifying his account, he attempted a second withdrawal of 42,002 INR, which remained disabled due to gameplay checking that had exceeded the usual 1 to 3 days timeframe, with no updates after 10 days. The player's account was under review by the gameprovide which caused the delay. Once the investigation finished the casino confirmed the withdrawal had been completed, and the player successfully withdrew his winnings. The complaint was then marked as resolved after the player confirmed receiving their winnings.

The player from Peru had their withdrawal restricted despite their account being fully verified. After providing additional documents as requested, they did not receive a response for 7 days, despite being told they would receive an answer within 3 days. The Complaints Team contacted the casino, which stated that the player was in the queue for video verification. The player completed the video verification and eventually confirmed that his account was verified and the withdrawal was processed successfully. The complaint was marked as resolved by the Complaints Team.

The player from Sweden had been unable to redeem loyalty points at Leon Casino for several months despite being in contact with customer service. The casino's security team had made this decision without providing an explanation or timeline for resolution, and the player had never been able to redeem loyalty points. We contacted the casino, which acknowledged that the restriction was due to a security flag and should have been lifted earlier. The casino unblocked the loyalty points redemption, and the player confirmed the issue was resolved.

The player from Portugal made a deposit and later decided to withdraw the funds from LeonCasino, but encountered an extensive verification process. Despite fulfilling all the requirements, he was informed that the withdrawal request might take up to 30 days. The player completed the requested video call and provided all necessary documents, but still faced delays. After persistent follow-ups, the casino confirmed that the player had successfully passed the verification and withdrew his winnings. The issue was resolved, and the player confirmed the receipt of his funds.

The player from Portugal had completed the casino's requested verification process, which included additional unusual steps. Despite complying, the player had been waiting for 20 days without a response. As a result, he could not access his funds and was unable to place sports bets. After further communication and a video call, the verification process was eventually completed, and withdrawals were processed successfully. The complaint was marked as resolved.

The player from Ukraine had deposited $1,243 into his casino account but was unable to withdraw his winnings because the only withdrawal method, Webmani, was blocked in Ukraine. Despite having verified his documents, the casino had suggested he open a Euro account, which he disagreed with. The player had confirmed he had $3,901 in his casino account, accumulated without a bonus. After we had invited the casino to provide their side of the situation, the issue was resolved. The player had received his funds in full and expressed satisfaction with the resolution. We then marked the complaint as 'resolved'.

The player from Greece had experienced an extensive account verification process, which prevented him from accessing games, placing bets, or viewing his transaction history. Despite having reached out to support, he was continually told to wait without any progress for two weeks. After he submitted all required documents and had a video call for account verification, the player's account was reinstated. We had confirmed the resolution of the issue with the player.

The player from Italy had been able to play and make deposits while in France initially but had encountered issues once in Italy. When he attempted to withdraw €1,600 from his account, it was blocked due to play from a restricted location. Despite having verified the account in France, the casino hadn't clarified why subsequent deposits had been permitted from Italy. The player had provided proof of his French residence, but the casino had insisted on additional documentation. After a protracted process, the casino finally verified his account and released his funds. We assisted the player throughout the process and the issue was eventually resolved.

The player from Portugal had won 1900 euros on 12/3/2023 and had provided the requested photo verification for his account. Despite this, he had still been awaiting a response and the chance to schedule a video verification after 15 days of waiting. We had asked him to provide more details and any relevant communication. The player later informed us that the video call had been conducted on 12/21, his account had been unblocked, and he had been able to withdraw his winnings. Consequently, we had marked the complaint as resolved.

The player from Portugal had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed yet. The player had complained about the casino cancelling his withdrawal and restricting his withdrawal option, despite him providing all required documents for verification. The casino then had scheduled a video verification session. After some delay, the player received his winnings. The issue was resolved with the help of the Complaints Team, who had facilitated communication between the player and the casino.

The player from Austria is unable to withdraw winnings as the casino claims that Skrill, the method used for deposit, is not available in their country. Additionally, the player has been prohibited from using other withdrawal methods. The issue has been resolved successfully.

The player from Greece had had issues withdrawing 597 euros from an online casino. Despite multiple attempts and having provided all required documents for verification, his withdrawal requests had been repeatedly declined. The player had been unclear as to why his documents were not accepted. After several communications with the casino's support team, his identification had finally been verified. Consequently, the player had been able to successfully withdraw his winnings. The issue had been resolved and the complaint had been closed.

The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. After our advice to wait for the standard withdrawal processing time, the player confirmed that she had received her funds. Consequently, we had marked the complaint as resolved.

The player from Brazil made a deposit of R$ 54.00 that was not credited to their casino account. Despite numerous complaints to casino support, the issue remains unresolved. Player’s complaint has been resolved successfully.

The player from Greece received a no-deposit bonus of 30 euros and, under unclear terms, won 588 euros. Upon attempting withdrawal, all but the initial 30 euros were voided. The issue has been resolved successfully.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India had faced an issue where his deposit was not credited to his casino balance. He had provided evidence of two transactions, but it was clarified that one of them had been sent elsewhere. Despite our team's efforts to contact the casino, there had been no response. The complaint had been marked as 'unresolved'. Later, the casino responded, providing evidence that the deposit had been successfully credited to the player's account. The player had confirmed the resolution of his issue, and the complaint was subsequently marked as 'resolved'.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal requested a withdrawal but it has not been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal requested a withdrawal 2 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to verify his account due to long waiting time. During the process of investigation the player informed us that the account was successfully verified so we closed the complaint as resolved.

The player from Portugal provided documents almost a month ago, but they have not been approved yet. After a short time, the casino replied and stated that the verification had now been completed and that the player had already withdrawn their funds. The player confirmed this, so the matter was resolved.

The player from India was experiencing difficulties withdrawing his winnings due to ongoing verification. The player was then asked to complete a video verification. Upon completing this successfully, the player was verified and so the issue was resolved.

The player from India is dissatisfied because he is not able to play until the casino approved his documents. He submitted them weeks ago, but his account still hasn't been verified. Player’s complaint has been resolved successfully.

The player from Germany had the account blocked for an audit after accumulating a substantial win. Later, the additional verification was concluded and the player's access to his account was fully restored. He was allowed to withdraw his winnings. The complaint was closed as 'resolved'.