Odds96 Casino - Player’s deposit has not been credited.

My deposit successful but not received my game account please help me 🙏

Dear jaiveer127201, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Bank are saying this transfer successful in merchant account

Please give me my deposit please meri sahayta kro

Could you please specify which screenshot is supposed to show your deposit to Odds96 Casino? How much money exactly did you deposit to Odds96 that has not been credited to your account?

Have you made any successful deposits to this casino before?

I have deposited 60-70000 before, it has been deposited successfully

Please send me the screenshot of your deposit history from your casino profile.

Thank you for providing the screenshots. I can see that your deposit attempts are labeled as "interrupted". Have you canceled these deposit payments or have they been canceled by the casino? Has this issue occurred previously?

My deposit successful but not received my game account this amount cancelled by casino but my deposit successful and my bank account statement send this mail ID support@odds96.com but not responsible this application please help me give me my deposit 🙏 😭

Not responsible support team by odds96 please help me 🙏

I had no problem depositing money earlier

In cases of lost deposits, we typically allow up to one month for the transaction to be investigated by the payment provider, or for the funds to be credited to the casino account or returned to the player's bank account. Therefore, I recommend waiting until August 19. If you do not receive your deposit by then, we will proceed with the resolution of your complaint. Thank you for your understanding.

ok sir thanks i will wait till 19th august thanks casino guru

Dear Jaiveer,

Thanks for highlighting this case.

As you already know, we asked you to provide a passbook as proof of payment, as we were not able to identify it in our system. We triple-checked with our Payment Provider and found nothing, which is why we asked for the passbook so we can make one final check with the bank.

Please provide the passbook to support@odds96.com, and we'll be happy to continue our investigation.

Dear Odds96 Casino representative,

Thank you for joining the resolution of this case and assisting the player with his problem.

Dear jaiveer127201,

Please provide the casino with the passbook as requested.

Sir Ji I have submitted my bank statement at least 10 times, I have given the screenshot at least 10 times and then I have sent the bank statement again, every time they ask for the statement with a new update, I have given all of them and in the end when they decided that now they will pressurize me by asking for some new thing or the other, I have given the file and the bank statement again, my duty is 250-300 km away from my home, I go home once in a year, I went home a few days back, they asked me to go to my home branch after going home, I went to the bank at home, the bank people are saying that this deposit has been successfully credited to the merchant's account, the bank is saying that we cannot do anything to get it back because this deposit has been done by the customer himself in the merchant's account, or the customer asks why I did not get the service, he is saying that the bank cannot do anything in this, the bank can tell that this deposit has been successful, then I went to my duty and after troubling me so much, now I cannot go to the home branch, when they I was told to go to the bank sir, I am saying that I am under a lot of mental stress, please get my money back to me, I will be grateful to you, these people have troubled me a lot, I have become so troubled that I will commit suicide someday, please give me my money, do not trouble me, I am folding my hands, give me my money in front of odds96 people, sir, otherwise I will write your name and commit suicide, someday in India, my family and the population will take care of themselves, you people, this is me, I don't know how many people like me will be troubled by you people, you people have to save those people also from companies like these which are not returning people's money, casino guru, please help me, you save me, get me my money, guru I will be very grateful to you in the casino, please help me sir ji, I have provided all the documents many times, these people have troubled me a lot

After careful consideration, we came to the conclusion to block player 3751467779's account with no option for it to be reopened in the future.

Recently, the player reached out to us and made a serious statement, threatening to commit suicide if he did not receive his funds. As a licensed operator under Curacao and in line with responsible gaming practices, we take such statements very seriously.

To protect the player’s well-being, we made the decision to block his account. This action was taken solely as a precaution to ensure his safety, not to avoid any financial obligations.

Regarding his deposit — we never received the requested passbook documentation, so we consider the case closed.

You will definitely agree that you people have ruined my life. Good bye, thank you for not saving me.

Dear jaiveer127201,

I truly understand how frustrating and disappointing this situation is for you. However, the casino's decision to block your account aligns with its Terms and Conditions. It's crucial to understand that when a player expresses thoughts of self-harm due to issues like uncredited funds or losses, the casino is obligated to act in accordance with responsible gambling policies and cannot take the risk of allowing further gambling activity.

Additionally, we have asked you several times to provide clear evidence that you deposited money into this casino and that the funds were neither credited to your casino account nor returned to you. Unfortunately, despite our efforts and the time spent on this investigation, we have not yet received sufficient proof from you. I would also like to point out that you have submitted three complaints regarding lost deposits in three different casinos. In several cases, you provided us with the exact same screenshot as evidence. This raises serious concerns about the validity of the information provided, as it does not constitute sufficient or credible evidence.

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika