Ocean Drive Casino - Player’s withdrawal has been delayed.

On August 10 I registered at this casino. Deposit € 1,750.00.

On the 12th they processed 1500 euros and on the 14th it was 300 €.

They send me mail with the payment through bank transfer and I read the terms and conditions that are from 2 to 5 business days.

Having already spent 8 days since the first withdrawal and seeing that the money did not reach me, I contact them and they say that the money should have arrived, but it does not arrive.

Today and after many emails to Ocean Drive bar they answer me saying that I hope it should arrive now.

I imagine they will tell me the same as the sister casino Lucky Bar: to look at the IBAN to see if it is correct, but I assure you that it is fine.

I think it is a trick not to pay because no casino so far has told me that if the IBAN is fine.

With Lucky Bar (casino that you say are brothers and of the same owner) the same thing has happened to me and I have already sent you a complaint about this casino too

In the Ocean drive chat there is an agent who says they are not sister casinos but if casino guru says so, I am sure they are brothers

Ultimately, I ask you to help me collect my withdrawals since not even earnings, they are money already deposited by me.

Dear Jose,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but as I mentioned in your Lucky Bar complaint, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, especially if this is your first attempt for a withdrawal. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristína

Good morning: I have not received the money yet.

Regards

Hello Jose,

Thank you very much for your email. In this case I would recommend you to wait a little bit more. I understand this is frustrating, but it seems that the casino is working on the issue. Don't worry, we will keep the complaint opened and if there isn't any progress within the next week, we will try to get in touch with the casino. Thank you very much for understanding.

Thanks for answering, we will have to keep waiting but in the terms and conditions it makes it very clear that they pay within 24 hours and that I will receive the money between 2 and 5 business days, having spent many more days

Greetings

Player informed us via email that all his withdrawals were successful and we can close this complaint.

We are closing this complaint as "solved".