The player from Germany has requested a withdrawal three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 66
Amount: €200
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
After I applied for a payout of €200 on 03/16/22, nothing happened, despite repeated requests! Today (06/17) I got the message that the payment was rejected, with the reason that the "transaction was classified as high risk"!
I was not told exactly what this means. However, if I think that the assessment is wrong, I can request payment again. Of course I did this immediately!
I'm now afraid that they'll be "checked" for weeks again, only to end up refusing the payment for the same reason.
Automatic translation:
Public
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2 years ago
Dear thalwhv,
Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.
Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Right! I have requested the payment as a transfer to my checking account. The money was immediately deducted from my balance and I received an email confirming the order. The email also stated that the processing time is between 7 and 21 working days.
After the 21 days I asked again and again at regular intervals, but only received the typical standard mails in reply.
Then yesterday I got an email in which I was clearly informed that the money will not be paid out to me and that it has been credited back to my player account. But I could request the payment again!
Unfortunately I seem to be too stupid to attach PDFs. Otherwise I would have liked to have attached the emails from Ocean Breeze
Edited
Automatic translation:
Public
Public
2 years ago
Dear thalwhv,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
