The player from Italy has requested withdrawal a month ago. It has been pending since. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 137
Amount: €2,000
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
Ocean Breeze Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have been waiting for the withdrawal for more than a month.
The win took place on 04/02/2022
To date still nothing.
The chat says to be patient, it takes 7 to 21 days.
It is still in verification.
Automatic translation:
Public
Public
2 years ago
Dear Saverio,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is the delay an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope that you will receive your winnings eventually. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
At the time of the game I received a bonus, of which in the bonus I won € 2600 knowing how the bonus winnings work, I continued to play, to the point of having exceeded the bonus quota, and so that € 2000 remained above out of the bonus.
I hope I explained myself.
Sincerely
Sorry I practically forgot the total winnings amounted to double that is about € 4600.
Edited
Automatic translation:
Public
Public
2 years ago
Dear Saverio,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
