Ocean Breeze Casino - Player’s withdrawal has been delayed.

It's been 40 days I have been waiting for my withdrawal. I believe it says can take from 7-21 "business days" to process withdrawals In an email I received directly after I requested the withdrawal, which is ridiculous in itself but I waited and the deadline came and went, with no explanation or estimation on when this imaginary process will end. They are just taking the piss and giving total b.s excuse over and over. Customer support is also privy to the tactics as when I asked for my player I.D, they said that information is displayed over and over, which it isn't, and the obviously know without an I'd...you can't complain to their regulating authority. Which I did anyway and am awaiting a response. DON'T GIVE THESE SCUMBAGS ANYMORE MONEY. THEY SHOULD BE LOCKED UP

Dear Douglas,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Have you received any payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but month and a half is really a long time.

Nevertheless, I hope that you will receive your winnings eventually. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

Thanks for your help. I used a match bonus, but this ain't my first rodeo and am alway careful not to bet over the $5 max, I wagered the full amount, this is my first withdrawal from this casino and my account was verified last year. The original withdrawal request was on the 18 of January if I remember right. It says its still pending, I can take screen shots if need be, but they have had no reason to stall it from the beginning.. And have never mentioned any problem through all correspondence. Let me know if need any other info.

Cheers

Douglas

Dear Douglas,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.