The player from Germany has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 53
Amount: €500
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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2 years ago
Translation
I applied for money on 10/01/2022. And I've been waiting 4 weeks for my payout to be processed. I'm slowly losing my patience. What do you mean just bad and not happened
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2 years ago
Dear wazzanahmad512,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
PS: Could you please advise the disputed amount?
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2 years ago
Translation
My payout was 500€ and i lost my patience and the customer service help they not just blad is processed really i got sick and no one can help.they write a reminder on financial then takes a long time.
I haven't experienced anything like this before
Edited
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2 years ago
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Hello, you are serious now. They are also not nice where is help.
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2 years ago
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And now what is it now, first of all the money is still not on it and I'm slowly losing my patience I don't even get an answer.
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2 years ago
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Are you still there can someone answer me.
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2 years ago
Please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat. I didn't reply as we also have days off. Thank you very much for your consideration.
Do I understand correctly that the withdrawal is still pending inside your account without being processed?
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2 years ago
Translation
hello it is ok I understand the withdrawal in my account is still being processed and it's been a month and 10 days. Thank you for your help
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2 years ago
Dear wazzanahmad512,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
