The player from Germany has requested a withdrawal seven weeks ago. Unfortunately, it hasn’t been received yet. The complaint was closed as unresolved as the casino has no reaction policy.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 143
Amount: €2,000
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Translation
Hello
I have been waiting for my payment of 2000 euros since 19.09.2021. I have fulfilled all the conditions that were asked of me. First they wrote that it could take 7/21 working days. But the time is already over and always have not paid yet!
I wanted to ask if you might be able to help me?
Thanks in advance and greetings!
Automatic translation:
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2 years ago
Dear Fatih1881,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but seven weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello
I met all the bonus conditions and even had a withdrawal amount of € 7000 afterwards.
But I only asked for a withdrawal of € 2000. The status is still being processed. And every time I ask, I get the same answer.
I thank him and the guru team very much for taking care of the matter!
Automatic translation:
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2 years ago
Thank you very much, Fatih1881, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Fatih1881,
I'm Nick and I'll be assisting you from now on. I would like to ask Ocean Breeze Casino to join us and help us resolve the player's issue.
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2 years ago
Unfortunately, the casino did not respond to us yet. Please note that we will be forced to close the complaint as unresolved if they will fail to answer us within the next 7 days, and it may negatively affect the casino's rating.
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2 years ago
Dear Fatih1881,
Unfortunately, as you can see the casino did not respond to us at all. It is a common practice from this particular casino and most of the complaint with them are unresolved as they have a no reaction policy.
I'm really sorry that we could not help you out but please do not hesitate to contact us if you will come across any other trouble in the future, we will do our best to help you.
Regards,
Nick
Casino.guru
