The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. The Casino then decided that a bonus was abused and to decline the withdrawal. The player decided not to continue with the complaint so it was rejected.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Amount: €500
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
Hello, I have requested a withdrawal.
So far it is still in progress.
Because so many didn't get their money.
I would rather file the complaint right away.
I hope you can help me.
Warm greetings
Nathalie
Automatic translation:
Public
Public
3 years ago
Dear Nathalie,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Dear Nathalie,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello
First of all, thank you very much for your help.
I only applied for it on Saturday.
But since I later read quite often that players from this casino did not get their money.
I wanted to open the complaint right away.
I have successfully verified myself.
Warm greetings
Automatic translation:
Public
Public
3 years ago
Thank you very much, Nathalie, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. However, I would like to warn you, that it seems to be a common practice of Ocean Breeze Casino to ignore us in our attempts to mediate any kind of issue although, we keep trying.
Public
Public
3 years ago
Hello Nathalie,
I have reviewed your case and understand the situation. I will try to contact the casino and see if I can help. I would like to invite Ocean Breeze Casino to the conversation to participate in the resolution of this complaint.
Public
Public
3 years ago
Translation
Hello 🙂
Thank you for your help.
I hope the casino will answer you.
So many bad reviews because you don't know if you will get your money at all ...
Automatic translation:
Public
Public
3 years ago
Hello,
The player received a confirmation email when he requested a withdrawal on 16 Oct 2021, in which he can see the needed info on the waiting period for withdrawal.
Have a nice day
Alex
CST
Public
Public
3 years ago
Hello Alex,
Thank you for responding.
Dear Nathalie,
Could I ask if you have been given a time frame in which to expect your payment?
Public
Public
3 years ago
Translation
Hello yes it said 7-21 days but because so many people got their money too late or not at all.
I wanted to get in touch right away.
I hope you understand that.
The casino has a very bad reputation ...
Warm greetings
Automatic translation:
Public
Public
3 years ago
Hello Nathalie,
I understand your concern, but we should at least give the casino the opportunity to make the payment in the time they have stated.
After the 21 day period, if you have not received your payment we can ask the casino to provide us with some information as to why.
In the meantime, we can keep this complaint open, and you can inform us if you receive your payment in due course. Alternatively, we can close this complaint and you can, of course, contact us again if there are any problems.
Which would be most suitable for you?
Public
Public
3 years ago
Translation
Yes, of course, we'll wait and see 🙂
So I would rather leave the complaint open.
I will definitely contact me as soon as the money has been received in my account or not.
Warm greetings
And thank you very much
Automatic translation:
Public
Public
3 years ago
Hello Nathalie,
No problem at all, I will extend the timer to two weeks and await an update from you.
Public
Public
3 years ago
Hello Nathalie,
Would you be so kind as to clarify what you are having difficulty with?
Are you unable to access the web page at all, or are you unable to access your account?
Public
Public
3 years ago
Translation
I haven't been able to visit the website since yesterday.
It said it would not be available 
But now it works again.
It was probably a technical error.
Warm greetings
Automatic translation:
Public
Public
3 years ago
Translation
Hello🙂
I wanted to let you know that no payment has yet been made or that there is something new ... today it is exactly 14 days.
Isn't it strange that a withdrawal takes so long, or is it the case with many casinos?
Warm greetings
Nathalie peci
Automatic translation:
Public
Public
3 years ago
Hello Nathalie,
It is quite normal for a withdrawal to take a couple of weeks to be fully processed. As the casino stated up to 21 days, we should remain patient for the time being.
Public
Public
3 years ago
Translation
Oh okay🙂
I thought it would be faster otherwise 🙈
But then I know.
Thanks very much
Warm greetings
Automatic translation:
Public
Public
3 years ago
Hello Nathalie,
Has there been any progress with your withdrawal? Are you still waiting for payment?
Public
Public
3 years ago
Translation
Hello 🙂
Unfortunately I'm still waiting ...
Automatic translation:
Public
Public
3 years ago
Dear Ocean Breeze Casino,
Could you provide any update regarding the status of Nathalie's withdrawal?
Public
Public
3 years ago
Translation
What fits if she answers nicjz? Will the case then be closed?
Lg
Automatic translation:
Public
Public
3 years ago
Translation
Oh, I just see that I wrote something wrong 🙈
Of course I wanted to ask what happens if the casino doesn't answer?
Automatic translation:
Public
Public
3 years ago
Hello Nathalie,
We are just at the end of the 21 day period, so we will give the casino ample time to respond. Unfortunately, if the casino does not react to the complaint it will be closed as unresolved and have a negative effect on the casino's rating.
As the casino has no license and doesn't refer to any ADR service, there is nothing that can be done without their cooperation.
Public
Public
3 years ago
Dear Nathalie,
As it has now been one week longer than the 21 day period during which you were supposed to receive payment, I would like to try one final time to contact the casino and invite them to participate in the resolution of this complaint.
We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Public
Public
3 years ago
Translation
Hello the casino has declined my withdrawal because allegedly a bonus abuse was discovered..🤣
I played through all the bonuses correctly.
In my opinion, they are only looking for reasons not to have to pay off.
I have sent an email there but have not received a response so far.
And to be honest, I don't want any more.
That's done for me.
This casino belongs displayed.
And I recommend everyone not to play there !!!
Thank you anyway for your efforts.
Warm greetings
Edited
Automatic translation:
Public
Public
2 years ago
Dear Nathalie,
Thank you for the update and I understand your decision not to continue with your complaint.
I will mark it as rejected in our system.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
Best regards,
Adam
