The player from Germany had requested a withdrawal more than two months ago, unfortunately, it has not been received yet. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 205
Amount: €5,000
Ocean Breeze Casino
Safety Index:Very lowSafety Index
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0.0
Ocean Breeze Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
After the complete wagering requirements, I still had a pure profit of 5000 € paid out to me, but since the beginning of August nothing has happened except for the same excuses.
I have any demands such as € 200 minimum deposit, wagering requirements, etc. Fulfilled but nothing happens except for the same excuses that it is still being processed and that they do their best.
Automatic translation:
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3 years ago
Dear Dennis,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received any winnings from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
I have requested the payout since August 14th and since then the entire amount has been set to "Payout in process"
I have not had a payout with the provider before.
at first it was always said that it takes 7-21 working days.
Now it is said that due to the amount it can sometimes take longer.
But I don't feel like I'll ever see my money
Automatic translation:
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3 years ago
Thank you very much, Dennis, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. However, I would like to warn you, that it seems to be a common practice of Ocean Breeze Casino to ignore us in our attempts to mediate any kind of issue although, we keep trying.
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3 years ago
Hello Dennis,
I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Ocean Breeze Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Dear Dennis,
I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done if the casino will not cooperate. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.
Best regards,
Adam
