HomeComplaintsOcean Breeze Casino - Player’s withdrawal has been delayed.

Ocean Breeze Casino - Player’s withdrawal has been delayed.

Amount: €200

Ocean Breeze Casino
Safety Index:Very low
Submitted: 19 Oct 2021 | Case closed : 03 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has requested a withdrawal a month ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello, I've been waiting for over 1 month for my money to be credited, that can't be

Automatic translation:
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3 years ago

Dear Suat,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you had another complaint about the same casino in the past:

https://casino.guru/ocean-breeze-casino-player-s-withdrawal-has-been-delayed-16

Do I understand correctly that this complaint is about a different withdrawal? I am not completely sure, because this complaint has a different dispute amount, and you haven't confirmed in your previous complaint that the winnings have been successfully credited. Could you please clarify whether you have already received the previous withdrawal of €1,400?

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Suat,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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