The player from Germany has requested a withdrawal a month ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, I've been waiting for over 1 month for my money to be credited, that can't be
Dear Suat,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you had another complaint about the same casino in the past:
https://casino.guru/ocean-breeze-casino-player-s-withdrawal-has-been-delayed-16
Do I understand correctly that this complaint is about a different withdrawal? I am not completely sure, because this complaint has a different dispute amount, and you haven't confirmed in your previous complaint that the winnings have been successfully credited. Could you please clarify whether you have already received the previous withdrawal of €1,400?
Looking forward to hearing from you.
Best regards,
Kristina