Ocean Breeze Casino - Player’s withdrawal has been delayed.

Habe mir vor 21 Tagen 1400euro in Auszahlung gegeben und seit dem Tag steht meine Auszahlung in Bearbeitung und jedes Mal wenn ich mich an den livechat wende wird mir gesagt es ist normal das es 21 Tage dauert diese sind aber schon vorbei und der Status meiner auszahlen hat sich seit dem ersten Tag nicht verändert komme richtig verarscht vor ,normalerweise müsste die auszahlen schon akzeptiert sein ich rate jeden nur ab hier Geld rein zu stecken da man es eh nie sehen wird habe locker schon 1000 Euro eingezahlt und nun wenn es ums auszahlen geht geht garnichts mehr sollte ich mein Geld irgendwann bekommen ändern ich auch meine Bewertung aber ich warte jetzt noch bis morgen und danach gebe ich die sachen meinem Rechtsanwalt weiter, der sagte ich soll die 21tage abwarten und jetzt ist es vorbei mit dem warten

Dear Suat,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Ich habe mir schon einmal 250 Euro Auszahlen lassen und nun warte ich seit 21 Tagen darauf das mal die 1400auf mein Bankkonto gutgeschrieben wird ,der Status ist immer noch auf Bearbeitung einzahlen tuhe ich immer mit online banking und Auszahlung geht auch auf mein Bankkonto kann solange auch keine Auszahlung vornehmen da seit 21 Tagen immer nur der Status auf Bearbeitung ist

Und nun was ist den jetzt, erstens ist das Geld immer noch nicht drauf und ich verliere langsam meine Geduld man bekommt nicht mal eine Antwort

Dann wollte ich jetzt gerade bei oceanbreezecasino anrufen und was fürbein Wunder die Telefonnummer ist ungültig und beibder Nachfrage warum die ungültig ist wird einem gesagt aus dem Grund weö so viele Anfragen sind ist das Telefon zurzeit nicht erreichbar hahaha immer mehr und mehr lügen hauptsachevmein Geld nicht auszahlen

Additional comments from the player:

"Such a scam I've been waiting for my payout for more than 21 days, whenever I contact the live chat I am told to be patient because it would be a normal process that takes 7-21 working days but they are long over and it is you just keep telling you it takes 21 days what the fuck I'm slowly losing my patience and casino guru doesn't help either I submitted a complaint 2 days ago and you only get an answer that you look at and that's it you don't hear anything for days again just want to slowly burn my money I have been waiting for my 1400 euros since a 1 and still have 1500 euros on the account which I have not been able to withdraw for 1 month because my money is not transferred"

Thank you, Suat, for your replies. I do apologize if you feel that your complaint hasn’t been handled in a timely manner. Please understand that we receive many complaints daily and we analyze each one of them thoroughly. Moreover, we need some time to examine each case to understand it completely as we don’t want to miss any important information and if we don't reply in two days, as you wrote, it doesn't mean we don't want to help.

I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Suat!

From now on, I will take care of your complaint. I would like to invite representatives of Ocean Breeze Casino into this discussion in order to help us resolve the issue.

Hab sogar schon 2 mal meine ganzen Daten per Email gesendet ,und mittlerweile hab ich noch 2000€ auf meinem Konto die ich mir danach auch auszahlen lassen will wird das dann genau solange dauern wie mit diesen 1400€die seit über 21 Tagen in Bearbeitung in der Auszahlung stehen?

Wann kann man mit einer Antwort Ihrer seits rechnen ?

Bekommt man hier auch mal eine Antwort

Additional comments by the player:

"I have been waiting for my money for a month, have already talked to the live chat more than 10 times and this is my 3 complaints that I have to submit.

Every time I am told to take a close look at everything and have already been forwarded to another employee who has not even contacted me for 6 days and the chat closes automatically tomorrow because then 1 week has passed, it can't be me Because of 1400 € as long as such a stress, collect the whole deposit and just pay nothing so you can also do business. Advise everyone to just register at the casino and deposit money that you can burn directly, the same comes out and the complaint here about casino guru is exactly the same s**t, only in a different packaging was clearly shitty at 1400 euros and I easily deposited 1000. You can't be ripped off more"

Dear Suat!

Please note, that until the casino representatives won't respond to this complaint's thread we are unable to proceed with resolving your issue. Creating another complaint will certainly not help to speed up this process. Although we fully understand your frustration, I would like to kindly suggest a little bit of patience. Unfortunately the reputation of this particular casino in our review is as low as it gets, however this does not mean that successful and satisfactory solution is impossible.

We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Player cashout was held due high risk flag in the system. was cleared after second review. Player will be paid this week.

Dear Suat!

Please let us know after you receive your withdrawal.

Guten Abend also seit dem 10.08.21 wurde meine Auszahlung von oceanbreezecasino im Status von Bearbeitung auf akzeptiert umgestellt und ich warte jetzt seit 3 Tagen darauf das das Geld aufmekn Konto überwiesen wird

Hello Suat!

Have you managed to receive your winnings already?

Hello,

As we can see this withdrawal is completed on 12 Aug 2021.

Have a nice day.

Kind regards,

Aleksandar

Customer Support Team

Hello Suat!

We have not heard from you for a while. Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Dear representatives of Ocean Breeze Casino,

Since the player is not responding, I would like to ask you to provide me with a confirmation about the payment, so we can close the complaint as 'resolved'. You can send me the confirmation to my email address: 'martin.d@casino.guru'.

Looking forward for your reply.

Hello, We do not provide any such documentation to third party in order not to breach the privacy policy. The player was paid in full.

Even if we’ve assumed that the issue has been resolved, thanks to the information from the casino representatives, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.