Ocean Breeze Casino - Player’s withdrawal has been delayed.

30.07.2021 votin 3450eur. Identification has been done and when I tried to call so the customer service said the casino is not able to give that kind of answer they are not in the bank.

Dear Grey,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Grey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

You understand that the money was stuck while processing your account and I provided all the necessary documents to verify my identity. This is not my fault.

Thank you very much, Grey, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Grey!

I will take care of your complaint from now on. I would like to invite Ocean Breeze Casino's representatives into this complaint in order to help us resolving the withdrawal issue.

Alright. I look forward to a positive response.

We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Well, how do I get my money back? Maybe some companies are making money?

Dear Grey!

I am very sorry to be the bringer of bad news. However, since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way, cementing it's reputation score in the lower ranks. Usually we recommend players to raise the complaint with the licensing authority of the respective casino, however this casino currently operates without any license as far as our knowledge goes. I am aware that this resolution process may not be satisfactory for you, but unfortunately, we have our hands tied.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.