Ocean Breeze Casino - Player’s withdrawal has been delayed for over a month.

I have been waiting for my payment of € 400 since 03.12.2020 we have the 08.01.2021 have still not received the money every time I write them an email and ask they keep saying how have it transferred but I don't believe it !! otherwise it would have been there a long time ago !!!

Dear Zoran,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if you’ve received any tracking number for the payment from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Zoran,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.